At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people‐centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking current possibilities that better serve the property industry.

Job Description

In this role, you will serve as a Senior Client Delivery & Engagement Manager, partnering closely alongside the Account Director to manage the end‐to‐end delivery of complex client integrations and provide exceptional operational partnership across a dedicated portfolio of key clients. You will champion project milestones, manage client delivery expectations, and serve as the vital bridge between client teams and internal departments, ensuring technical implementations and operational outcomes run seamlessly.

You will operate with resilience, autonomy, and strong project coordination skills, hitting the ground running to untangle complex technical queries, coordinate solution rollouts, and master platforms such as ValEx,



Property Hub, RP Data, and custom data solutions. Leveraging AI‐powered discovery and workflow automation, you will optimise internal communications, translate client business problems into actionable solutions alongside our technical teams, and collaborate with Sales, Product, and Project Management to deliver long‐term value.

What You'll Be Doing

- Client Delivery & Complex Integrations: Partner alongside the Account Director to support a dedicated portfolio of key clients, managing delivery expectations and steering the end‐to‐end implementation of complex technical solutions, project milestones, and operational reviews.
- Strategic Engagement & Solution Translation: Deeply understand client business problems and strategic roadmaps, collaborating closely with internal technical, product, and delivery teams to translate those challenges into effective Cotality solutions.
- Resolving Complex Enquiries & Escalations: Serve as the resilient primary contact to triage, investigate, track, and champion challenging operational and technical issues through to full resolution.
- Mastering the Product Ecosystem: Build deep subject matter expertise across core platforms and workflows, including ValEx, Property Hub, RP Data, and custom data solutions, acting as a trusted specialist for clients and internal stakeholders alike.
- Cross‐Functional Collaboration:



Partner closely with internal Sales, Product, and Project Management to streamline communications, manage internal conversations, and guarantee deliverables meet agreed client commitments.
- Leveraging Modern Tech & AI Fluency: Navigate everyday systems (Salesforce, Zendesk, JIRA, Confluence) while utilising AI tools to streamline enquiry discovery, automate manual workflows, and elevate client communications and presentations.

Job Qualifications

What You'll Bring Essential

- Client Delivery & Solutions Management: 3–5+ years of experience delivering technical solutions, managing complex client integrations, and nurturing long‐term client partnerships in collaboration with commercial leaders.
- Resilience & Autonomy: High resilience, emotional intelligence, and stability; a proactive operator who can hit the ground running independently, navigate shifting client priorities, and maintain poise under pressure.
- Curiosity & Technical Problem‐Solving: A naturally curious mindset with a background in troubleshooting technical issues, investigating complex enquiries, and navigating ticketing systems or CRMs (e.g., Salesforce, Zendesk, JIRA).
- Solution Translation & Communication: Exceptional written, in‐person, and presentation skills, with a proven ability to understand business problems and articulate technical solutions clearly to both technical and executive client stakeholders.
- Process Improvement & AI Fluency: A continuous‐improvement mindset, with comfort leveraging automation and AI tools for rapid enquiry discovery, workflow optimisation, and communication.

Preferred

- Industry Experience: Exposure to Real Estate, Banking, Finance,

📌 Senior Client Delivery (Adelaide)
🏢 RP Data
📍 Adelaide