DFP Recruitment is seeking a Senior Application Support Analyst to join the support team, focusing on SAP and Salesforce incident management and release support. You will investigate and prioritise staff-raised incidents and coordinate with vendors to resolve issues efficiently.
You will apply ITIL best practices, triage requests from Level 1 to Level 2, and perform data analysis in Excel to identify trends, ensuring smooth SIT/UAT/BVT testing and successful software releases.