Business System Improvement Analyst (HR)

Technology and Digital Services – Business Services System Support

- Continuing, full-time
- $94,327 to $103,681 (HEO6)
- Salary packaging options available
- Generous leave entitlements including Christmas shutdown, parental, cultural, gender affirmation & domestic violence
- 5 weeks annual leave + Christmas shutdown leave
- Armidale based role. Versatile or hybrid work arrangements available.
- Free on campus parking
- On campus state of the art sporting and athletic facilities (Sport UNE)
- Employee Assistance Program (EAP) and wellbeing support
- Diverse and supportive workplace with UNE Ally Network, Equity Committee, Queer Space

About the role

The Business Systems Improvement Analyst (HR) – coordinates and manages the design, configuration, documentation and maintenance of UNE’s core business systems. The incumbent works collaboratively with the business owners of each system to continuously improve processes in response to the changing needs of the University’s operational, Human Resources and service management requirements. This position supports the reliable operation of UNE’s core business systems that are critical to institutional operations, HR services, compliance. Priorities include supporting planned system upgrades and enhancements implementing system efficiency improvements and developing deeper business area knowledge and stakeholder relationships. The current focus of this role will be to HR systems and stakeholders. This role reports to the Manager of Business Systems Support and supports the reliable operation of systems critical to university operations.



The business systems support area is part of the Business Services department that also includes Payroll and finance systems, Student administration and customer relationship management systems, placement and curriculum management systems and Library and Research systems.

About you

- Demonstrated experience supporting and configuring complex enterprise business systems, with strong technical problem-solving skills and the ability to diagnose and resolve issues effectively.
- Confidence communicating with stakeholders at all levels, producing clear documentation, and delivering reliable, high-quality outcomes.
- The ability to work both independently and collaboratively, manage competing priorities with ease, and a genuine interest in continuous improvement and emerging technologies including AI.
- A relevant IT qualification or equivalent experience is essential, with experience in a higher education environment — particularly human resources systems — highly regarded.

About the Department

Technology and Digital Services (TDS) provides the digital infrastructure, platforms and services that underpin the mission and aspirations of the University of New England. The Directorate is transitioning toward a product-centric Digital Directorate built on an AI-first, platform-driven operating model designed to elevate the student, researcher, and staff experience. Our ambition is to deliver strategic value, reduce friction,



protect the University’s digital assets, accelerate innovation in the AI era, and operate as a trusted partner across the institution collaborating with faculties, professional services, and research teams to co-create digital capability that drives UNE's mission forward.

Enquiries

To discuss this role please contact Justin Urquhart phone: (02)6773 3063, email: [email protected].

- If you require any adjustments or support to fully participate—such as an alternative format for the application form—please contact your Talent Acquisition Consultant at [email protected] or on 02 6773 3705.
- If you have a disability and would like a confidential conversation about working at UNE, you are welcome to contact our Health, Safety and Wellbeing Team.

Please visit www.une.edu.au/jobs-at-unefor further information about this position and other career opportunities at UNE.

Applicants must have appropriate Australian work rights for the duration of this position.

About Armidale

Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquillity of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale’s natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience . Information about relocation assistance.

UNE: A Diverse and Inclusive Workplace

At UNE, we believe our strength comes from the diversity of our people and the unique perspectives they bri

📌 Business Systems Improvement Analyst (Armidale)
🏢 University of New England (AU)
📍 Armidale