Job no:

533002 Brand:

Ignite Work type:

Full time Location:

Queensland Categories:

Sales and Customer Service

Ready to launch your career in travel? We're looking for aspiring

Trainee Travel Consultants

to join My Cruises, part of Ignite Travel Group. Whether you're coming from retail, hospitality, customer service, contact centres or another people-focused industry, we'll provide the training, support and development you need to succeed.

You’ll learn from experienced Cruise Experts, develop valuable sales and customer service skills, and help Australians book unforgettable cruise holidays.

You don't need previous travel industry experience. We're looking for people who are motivated to succeed, enjoy building connections with customers, deliver exceptional service and have a genuine passion for travel.

If you're eager to learn, thrive in a team environment and are excited to build a rewarding career, we'd love to hear from you.

Why Join My Cruises? As a Trainee Travel Consultant, you'll be part of an award-winning team that combines a passion for travel with a high-performance culture. At My Cruises, we're committed to helping our people build meaningful careers, develop specialist expertise and create exceptional experiences for customers. Part of Ignite Travel Group and Flight Centre Travel Group, both certified as Great Place to Work® (ANZ 2026), we offer the support, development opportunities and culture to help you succeed. Join us in our modern beachfront office in Broadbeach on the Gold Coast and build your career with Australasia's leading cruise agency.

About us At My Cruises,



we're passionate about helping Australians discover incredible destinations through unforgettable cruise experiences. As a multiple-time CLIA Australasian Cruise Agency of the Year winner, we're committed to creating exceptional customer experiences while helping our people build rewarding careers. We're part of Ignite Travel Group, owned by Flight Centre Travel Group.

What you’ll be doing

Complete our structured training and onboarding program

Assist inbound enquiry for our perfectly packaged cruise holidays via phone and online channels

Learn how to understand customers' travel needs and build confidence to achieve targets

Provide exceptional service throughout the customer journey

Work collaboratively with experienced consultants and a supportive team

Learn cruise products, destinations and travel industry systems to become a CLIA-accredited cruise agent

We are a seven-day trading business, with rostered shifts across our operating hours

What we're looking for

A positive attitude and willingness to learn

Strong communication and relationship-building skills

Sales, retail, hospitality, customer service or contact centre experience advantageous but not essential





Confidence speaking with customers over the phone

A passion for helping people and delivering exceptional service

Goal-oriented with a desire to develop additional skills

Organised, detail-focused and comfortable working in a fast-paced team workplace

What’s in it for you

OTE $75K + Super

Full paid training and structured onboarding program

Multiple intake dates available

Clear career progression pathway

Comprehensive cruise product training and ongoing development opportunities

Career development and leadership opportunities

Exclusive travel and cruise deals

Opportunities to travel the world

Health and wellbeing programs, including corporate health insurance discounts

Financial advisory services and employee share plan opportunities

Reward and recognition programs

Career progression opportunities across Ignite Travel Group

Industry events and familiarisation opportunities

Volunteer leave, charity fundraisers and community initiatives

Weekly happy hour, team events and social activities

Regular celebrations on our beachfront balcony

VIP tickets to special events

If you love sales, travel and helping customers create unforgettable holiday experiences, we'd love to hear from you.

We're an Equal Opportunity Employer and welcome applications from people of all backgrounds.

#LI-KP1#IGNT#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

📌 Trainee Travel Consultant (Gold Coast)
🏢 Flight Centre Travel Group
📍 Gold Coast