Account Manager and SEM Pod Leader The Creative Collective is seeking an

Account/Project Manager or SEM Professional

to come and join our high-performing, award-winning team in either

Newcastle

or on the

Sunshine Coast, QLD

– you choose (we also have an office exchange but more about that later). We are experiencing considerable growth and have newly created roles open in all states with excellent flexible working arrangements and lots of perks

What we are looking for As a full-time Account Manager and SEM Pod Leader, you will play a key role in our team and run your department like it’s your own business unit. You will have a proven track record managing projects and a sound understanding of Digital Marketing. Your key priority is ensuring an exceptional customer experience, quality work, added creative value and making sure projects are delivered on time and on budget.

From time to time, you will also work with other pod leaders on the development of brands, and websites, as well as recurring clients engaging us ongoing for PR, social media and more services.

You are confident, passionate, and energetic about your work. Always professional, you excel in managing all types of clients with consistent care and professionalism. You can seamlessly manage multiple projects simultaneously to ensure delivery milestones are always met, regardless of any hurdles faced along the way. You also understand the critical importance of this role in supporting the overall success of our business, and you will be part of our Leadership Team that guides our business as we continue to scale.

Role requirements

Prepare high-level SEM Campaign plans

Coordinate SEM Audit projects in the team

Track, analyse,



and report on results via monthly SEO/PPC reports and lead monthly meetings with the client to present results.

Keep across industry trends, technologies and developments to identify and assist in implementing recent opportunities

Maintain Google Ads certifications through our Google Ads Partner account

Efficiently communicate with other marketing professionals to align goals

Ensure projects are consistently delivered on time and within scope and budget.

Develop and maintain positive relationships with a wide range of internal and external stakeholders.

Successfully manage multiple concurrent projects, including planning, estimating and resource allocation.

Develop briefing/scope documents with clear assumptions and manage change requests & scope creep

Effectively identify and manage project issues, risks and elevate where required

Collaborate with our in-house and sub-contractor network

Exchange knowledge with other team members

Contribute to our team’s continuous improvement of processes and methodologies

Motivate and generate enthusiasm within the team

Skills & experience

3+ years of proven work experience as an Account Manager or SEM Professional or similar role, ideally within a Digital Agency





Proven track record of managing retainer clients of all shapes and sizes – from new and small clients who may engage us for one service per month to large clients who may engage us for multiple monthly services and have been with us for some time

Ability to expand and retain clients leaning on your excellent interpersonal and (written and verbal) communication, customer experience and project management skills

Commercial acumen to scope project costs and to analyse and improve project profitability

Strong negotiating, conflict resolution and risk management skills.

Confidence to present to stakeholders and clients

The ability to articulate complex concepts and ideas in a simple manner to non-specialist audiences.

Experience with collaboration and project management like Teamwork, Google Meet, Google Chat, Xero is preferred

Stay calm under pressure – the ability to perform in a fast-paced design process under minimal supervision is highly regarded

Understanding of digital marketing terminology and services a plus

A pro-active and can-do approach to collaboration and problem-solving – a can-do attitude and a growth mindset

About The Creative Collective As a female-led company, we value diversity and with a team of 20 people split across the two fastest-growing regional towns in the country (and the best) – Newcastle & the Sunshine Coast, we also have 30 contractors. We have a diverse and inclusive high-performance culture centred around our people. We believe in work-life balance and ensuring our team is valued, supported, and equipped to do their best work.

Who doesn’t love perks We’re a progressive company with aspirations of being an employer of choice.

Flexible, hybrid work environ

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