Service Desk Analyst - Level 1 at Aurec Pty Ltd Sydney, Queensland, Australia - Full Time

Experience: 0 year(s) or above

Remote Job: Yes

Telecommute: Yes

Sponsor Visa: No

Skills: Travel & Tourism

WHAT YOU'LL DO

Process supplier confirmations and booking updates accurately and within agreed service levels

Monitor incoming supplier communications and keep booking files fully up to date

Follow up travel agents by email for outstanding passenger details, travel requirements and registration documentation

Coordinate pre-departure requirements so bookings progress without delays

Verify booking details, supplier costs and documentation against reservation records

Prepare and distribute final travel documentation to Adventure World's service standards and timelines

Fulfil brochure requests and manage brochure inventory for trade partners

Escalate complex booking issues and amendments to the Reservations team where needed

Maintain accurate records of confirmations, documentation dispatch and booking file status

WHAT YOU'LL BRING

Experience in administration, customer service or a coordination-based role





Strong written communication skills – you can build professional relationships through email

Exceptional organisational skills and the ability to juggle multiple priorities and deadlines

A sharp eye for detail and a genuine commitment to accuracy

A proactive approach – you take ownership of tasks and drive them to completion

Experience with booking, CRM or administration systems (preferred)

Sound judgement and problem-solving skills, especially knowing when to escape

A team-oriented mindset and willingness to learn new systems and processes

Travel industry knowledge or personal travel experience is a bonus, not a requirement

WHAT'S IN IT FOR YOU

Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family

Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends

Learning & Development: Ongoing career development and personal growth opportunities

Volunteer Leave: Two days of paid leave per year for volunteer opportunities

Parental Leave: 12 weeks of paid parental leave for eligible employees

📌 Service Desk Analyst (Gold Coast)
🏢 Y-AXIS
📍 Gold Coast