Looking for your next customer service opportunity with a world-renowned organisation?

We're seeking customer-focused professionals who thrive on solving problems and delivering exceptional service. Join a globally recognised employer with a reputation for putting both its customers and employees first.

This is an exciting opportunity to work with a collaborative, high-performing team supporting small and medium-sized businesses across Australia.

About the Role As a Customer Support Officer, you'll be the first point of contact for customers with invoicing and account enquiries.

You'll manage inbound calls and emails, investigate issues, and deliver timely, accurate resolutions while providing an outstanding customer experience.

Working within a close-knit team of around 10 people, you'll be committed to achieving First Contact Resolution, ensuring customer enquiries are resolved efficiently wherever possible.

Your responsibilities will include:

Responding to inbound customer calls and emails relating to invoicing enquiries

Investigating and resolving account and billing issues

Providing exceptional customer service while supporting accounts receivable outcomes

Escalating complex enquiries to specialist teams when required





Maintaining accurate customer records across multiple systems

Participating in quality assurance and continuous improvement initiatives

About You We're looking for someone who enjoys helping people and takes pride in delivering exceptional service.

You'll bring

Experience in a fast-paced customer service or contact centre setting

A strong customer-first mindset with a passion for resolving problems

Confidence navigating multiple systems while investigating customer enquiries

Excellent phone communication and active listening skills

Strong time management and the ability to prioritise competing tasksExperience working towards KPIs and service standards

A genuine appreciation for diversity, inclusion and working collaboratively with people from all backgrounds

What's On Offer

$42.49 per hour + Super

Full-time hours, Monday to Friday

Rotating roster between 7:00am and 5:00pm

Brisbane CBD office with easy access to public transport

Initial 3-month temporary assignment with potential for extension

The opportunity to build your experience with a globally recognised organisation

📌 Customer Support AgentNew (Brisbane)
🏢 Tacticall Recruitment
📍 Brisbane