IT Systems & Projects Specialist: own the business systems, documentation and reporting side of a major processing plant in Dandenong, Victoria, and carry improvement projects from request to delivery. About us Biro Strategy is collaborating with industrial and processing businesses across Australia to bridge skill gaps and facilitate long-term employment opportunities. On this occasion we are recruiting for a major processing plant in Dandenong, Victoria – a large, established 24-hour operation. Standard working terms and conditions are based on industry sector standards, with competitive pay rates.

The opportunity The site runs on a core plant/production system, supported by an in-house IT team working across two shifts. The business is investing in its systems to support its next phase of growth and automation, and this role has been created to own that work.

This is a mid-level role for an experienced, self-directed systems person who can get on with the operational technology from day one, build the documentation and reporting the business needs, and carry improvement projects from request to delivery – communicating clearly with the production floor, the IT lead and site management. It works alongside the existing IT lead.

Key responsibilities

Own the site's business systems: ERP, inventory and distribution, maintenance management, lab and QA packages, HR/rostering interfaces and the office productivity platform – first point of contact for system issues and improvements

Carry improvement and automation projects from request to delivery: scoping, vendor liaison, testing, cut-over, training and handover

Build and maintain documentation of the site's IT environment – systems, integrations, licences, network, suppliers and recovery procedures – so knowledge is held by the business

Develop reporting and data capability for site leadership: production, quality, maintenance and HR data into usable dashboards and reports

Manage IT vendors,



licences and external support providers; own escalations so issues are resolved quickly without reliance on ad-hoc external call-outs

Maintain cybersecurity hygiene: backups, access controls, patching and staff awareness

Support new equipment and automation initiatives so they integrate cleanly with business systems and data capture

Provide second-level support across workstations, user accounts, networks and devices alongside the existing team

About you

4–8 years in systems administration, business systems/ERP support or an IT generalist role where you were the go-to systems person for a site or business unit

Experience administering or supporting an ERP or plant production system, and comfortable with SQL, reporting and data

Strong Windows setting and cloud office-platform administration; solid networking fundamentals

Track record of carrying a project end to end, not just supporting one

Manufacturing, food, FMCG, logistics or another 24-hour industrial environment strongly preferred

Excellent documentation habits – you leave systems more understandable than you found them

Collaborative and low-ego: able to build trust with long-tenured staff and translate between the plant floor, vendors and management

Relevant IT qualification or certifications desirable; demonstrated capability matters more

What is offered

$90,000 – $120,000 base plus superannuation, depending on experience

A permanent, full-time role with genuine ownership – you set up the systems map and project discipline for the site

Benefits including annual leave, sick leave, long service leave and superannuation

Stable, established employer and a supportive on-site team

Opportunities for career progression as the site invests in automation and data

For the right candidate, visa sponsorship may be available

Additional information

Dandenong-based, on site; standard business hours with occasional out-of-hours support for cut-overs and upgrades

📌 IT Systems (Melbourne)
🏢 Biro Strategy
📍 Melbourne