eCommerce Operations Executive Application Deadline:

17 November 2026

Department:

Marketing

Employment Type:

Permanent - Full Time

Location:

Australia

Description Great People Work Here.

Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With solid brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business’ clear vision for success.

Job Purpose

The eCommerce Operations Executive looks after day-to-day activity across Amazon and eGrocery, keeping product listings up to date, coordinating retail media campaigns and reporting on results.

The role works with Sales, Supply Chain, Marketing, Finance, agencies and retailers to keep products available and easy to find online, fix listing and content issues, and improve the online shopping experience.

This is a hands‑on role with responsibility for routine tasks and follow‑up. More complex issues and decisions on budgets or strategy sit with the National Business Manager - eCommerce.

Key Responsibilities Amazon Catalogue Operations

Keep the Amazon catalogue accurate and up to date in Vendor Central

Create and update ASINs, EAN/GTIN mappings, product details and variations

Check listings and fix issues that prevent products from being found, ordered or purchased

Raise and follow up cases with Amazon Vendor Central Support, escalating issues that need further help

Gather product data, GS1 documents and information from internal teams to set up or correct listings





Track open catalogue issues, who is responsible and what needs to happen next

eGrocery Digital Shelf & Product Content

Keep product information accurate, complete and up to date across eGrocery sites

Maintain the eCommerce product and content library, including images, descriptions, specifications and product details

Update content for new products, range changes and packaging changes

Use retailer and digital shelf tools to check product content, availability and search visibility

Help coordinate ratings and reviews activity and track which products are covered

Work with internal teams, agencies and retailers to gather content and images, get approvals and publish updates

Retail Media & CitrusAd Coordination

Set up and manage CitrusAd and other retail media campaigns using approved briefs, budgets and plans

Check campaign settings, products, dates and creative before launch

Track click-through rate, cost per click, return on ad spend and conversion, and adjust campaigns within agreed limits

Report on campaign results, what worked and what needs to change

Align campaigns with promotions, new product launches and key trading periods

Seek approval for budget changes or changes to campaign strategy, and flag significant performance issues

eCommerce Operations, Reporting & Analysis





Help set up promotions, update pricing, check online availability and complete retailer portal tasks

Investigate day‑to‑day issues affecting online sales or the shopping experience and work with the right teams to resolve them

Prepare regular reports on Amazon, eGrocery, digital shelf and retail media activity

Review sales, availability, traffic, conversion and campaign results to highlight risks, trends and opportunities

Keep trackers, process guides and operational records up to date

Provide data and updates to support forecasts, budgets and customer plans

Skills, Knowledge and Expertise Essential

Experience in eCommerce operations, digital merchandising, marketplace support, retail media, product content or a similar role

Experience updating online product listings, SKU data or content through retailer portals, marketplaces or content systems

An understanding of how product content, search visibility and availability affect online sales

Intermediate Excel skills, including filters, lookups, pivot tables and basic data analysis

Attention to detail and the ability to organise competing tasks, meet deadlines and keep track of open issues

Clear written and verbal communication, with confidence following up with others and asking for help when needed

A practical approach to solving problems and willingness to learn new systems and processes

Desirable

Experience with Amazon Vendor Central, CitrusAd or another retail media platform

Experience in FMCG, retail, consumer goods or an agency working with retail clients

Some experience with ra

📌 eCommerce Operations Executive (Canberra)
🏢 Twinings
📍 Canberra