At Northland, we're one of Melbourne's leading retail and lifestyle destinations. Bringing together sought-after brands, dining, entertainment and cultural experiences, we're a place where people come to discover what's new, connect with others and spend time exploring. Join a team that's passionate about creating memorable experiences and helping shape a destination that continues to evolve with the city around it.

Role purpose The key purpose of the Assistant Operations Manager is to provide comprehensive support to the Operations Manager and the entire team, ensuring the seamless functioning of all operational elements within the centre. This role is pivotal in maintaining and upholding the highest standards of safety, compliance, cleanliness, emergency preparedness, and operational efficiency. The Assistant Operations Manager is dedicated to fostering a professional and welcoming environment for staff, contractors, retailers, and customers.

This role involves supporting the daily activities related to the centre's presentation, including maintenance and security, while building and maintaining robust stakeholder relationships. Additionally, the Assistant Operations Manager is responsible for assisting the team in enhancing the overall customer experience through effective budget management and cost optimisation.

This role also ensures strict adherence to local regulations and safety standards, collaborating with various teams to achieve the centre's operational goals and objectives.

Key Accountabilities Administration Responsibility

Support operational contracts and ensure that optimum value is realised for expenditure. Maintain quality contract documentation by conducting monthly KPI's with action plans and rectification where items are not achieved.



Report and participate in contract renewal activities as opportunities arise when required. Responsible for managing maintenance logs for all centre works as required.

Operational Management Support the Operations Manager in the day-to‐day management of suppliers and their contracts, including but not limited to, security, cleaning, HVAC, vertical transport, etc. Ensure safety of asset occupants through the centre emergency management procedures including operating all emergency management equipment and activation of emergency action plans. Support the presentation of the building to the highest possible standard.

Support the awareness and understanding of the centre's risk register and any associated risk treatment plan for high and medium risks with the team. Support the National Capital delivery teams to help deliver improved presentation standards through targeted capital and operating expenditure budgets programs, where applicable. Support the Operations Manager in delivering capital projects where required. Support the achievement of annual essential safety measures obligations and certification, including the full function fire test program.

Support the centre contribution to the implementation of Environment Social and Governance initiatives at the centre's by identifying opportunities for energy conservation and sustainability improvements,



aiming to achieve energy and resource reduction targets set. Assist with the investigation of the regulator as instructed when HS&E; issues arise and elevate through the business appropriately.

Retailer & Stakeholder Management

Support the Operations Manager in the ability respond to retailer feedback on operational issues identified. Support the growth of positive relationships with internal and external key stakeholders (including contractors, emergency services, local council and internal staff) that impact the performance of the department.

Experience & Capabilities

ESSENTIAL EXPERIENCE A developing leader with a track record of achieving positive outcomes through others. Experienced in a role in the operations field that includes exposure to retail and mixed-use assets with some contribution to managing a budget. Experience managing complex building services with cleaning and security contracts. Demonstrate an ability to deliver allocated projects on time and budget. Exposure to a risk register and appropriate documentation for HSE audits. Demonstrated support to the building and the centre's Annual Safety Measures Certification as instructed by the Operations Manager. Demonstrated understanding of warden responsibilities and confident with managing emergency situations. Support maximising building efficiency and manage a sustainability program to minimise utility usage.

CRITICAL KNOWLEDGE

Clear understanding of contractor management through the issue of permits and general compliance. Demonstrate an ability to forecast and plan and execute a project budget (excel) within allocated timeframes. Understands the basics on how build a short-term expenditure plan that considers; risk, lifecycle and customer experie

📌 Assistant Operations Manager (Melbourne)
🏢 Vicinity
📍 Melbourne