Our Purpose

We transform the way people operate and interact with public venues, places, and major events.

Our Role

We digitise Australian’s most known and recognised brands.

What We Do

TechMedia sits at the intersection of technology, media and the physical retail world, designing, building and operating advanced digital media networks in high traffic environments. On any given day our teams deploy large scale LED / LCD digital display networks, integrate interactive kiosks and wayfinding systems, optimise media performance for advertisers and ensure every screen across the network runs flawlessly. It is fast moving, multidisciplinary work where technologists, engineers, creatives and commercial thinkers collaborate to transform physical spaces into intelligent, responsive media environments at national scale.

POSITION OVERVIEW The Account Lead is the coordination and control engine behind TechMedia’s key customer accounts. Working directly with the Head of Customer Engagement & Partnerships, you keep every customer commitment, action, renewal and document accurate, visible and moving.

You will be across 6 to 8 key customers, work daily in Halo, Workday and Monday.com, and coordinate the technical, project and commercial teams who deliver the work. This is an entry-level role with a transparent growth pathway for someone who masters our systems and customers and builds confidence in front of them.

RESPONSIBILITIES

Customer Coordination

- Act as the day-to-day operational contact for 6 to 8 assigned key customers, with the Head of Customer Engagement & Partnerships holding the executive relationship.
- Coordinate colleagues across Network Operations, Project Delivery, Technology and Commercial to deliver customer commitments, and chase actions through to completion.
- Keep customers updated on progress and outstanding actions, and raise risks early with the Head of Customer Engagement & Partnerships.
- Spot growth opportunities in day-to-day work and pass them to the Head of Customer Engagement & Partnerships and the Growth lead.

Systems, Process & Control

- Keep customer records accurate and current in Halo, Workday, Monday.com and Dynamics 365,



and close out opportunities and tasks promptly.
- Own and maintain the master customer board for each assigned customer.
- Run standard account processes consistently across every customer and suggest improvements.
- Learn every system and internal process that touches a key customer.

Meetings, Actions & Reporting

- Schedule and prepare customer meetings, service reviews and NOC meetings, including agendas and packs.
- Take minutes, record decisions and actions, issue them within one business day and follow up until closed.
- Log technical questions parked in meetings and track them to an answer from the right internal resource.
- Prepare regular account reporting covering actions, milestones, renewals, budget and year-on-year performance.
- Present account updates and build toward leading operational meetings, with the Head leading executive and commercial discussions.

Commercial Administration

- Maintain a register of contracts, renewals, subscriptions and commercial commitments, and alert the Head ahead of key dates.
- Prepare quotes, proposals and commercial documents for Head review.
- Track customer budgets and year-on-year growth, and report variances to the Head.
- Follow up outstanding customer debt and prepare invoice and PO requests as directed, referring any dispute to the Head.

Team Contribution & Development

- Cover the other Account Lead’s customers during leave.
- Build knowledge on a clear path: understand what we deliver by month 6, develop solid working knowledge by month 12, and achieve mastery of our systems and accounts by month 15.
- Take on broader accountabilities (leading customer meetings, invoices and POs, minor project quotes) as capability is proven, with a pathway to a more senior customer role.

Health & Safety





You are responsible for actively contributing to a safe and healthy work environment. In accordance with Section 1.2 of the Health and Safety Manual, your key responsibilities include:

- Take reasonable care for your own health and safety and such that your acts or omissions do not adversely affect the health and safety of other persons.
- Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the business to allow the business to comply with the health and safety legislation.
- Co-operate with any reasonable policy or procedure of the business relating to health or safety at the workplace that has been notified to workers.
- Take part in consultation about matters that may directly affect their health, safety and welfare as required.

KNOWLEDGE, SKILLS & EXPERIENCE

- 1 to 2 years’ experience in customer service, account or project coordination, operations or another customer-facing role.
- Highly organised, with strong attention to detail and reliable follow-through across multiple customers and deadlines.
- Clear written communication for minutes, emails and reports, and confident verbal communication and presenting with customers and senior colleagues.
- Able to get work done through more senior colleagues without formal authority.
- Fast learner of systems, with proficiency in Microsoft Office and PowerPoint.
- Experience with Halo, Workday, Monday.com or Dynamics 365 (desirable).
- Exposure to OOH media, digital signage, retail media or technology services (desirable).
- Ambition to grow into a senior customer role.

SUCCESS MEASURES

- Minutes and actions issued within one business day of every meeting.
- Actions closed on time, with overdue items visible and reducing.
- Halo, Workday, Monday.com, Dynamics 365 and master customer boards accurate and current.
- Renewals and contract dates flagged ahead of time, with none missed.
- Overdue invoices tracked and followed up on a regular cadence.
- Head and customer feedback on reliability and responsiveness.
- Progress against the month 6, 12 and 15 development milestones.

📌 Account Lead (Sydney)
🏢 TechMedia (a PMY
📍 Sydney