About the Role

This is a varied, customer-facing role combining account management, new business development, coffee training and practical equipment support. You'll look after existing café customers, develop relationships with new venues and provide the day-to-day support that makes a real difference to our customers.

We're looking for someone equally comfortable discussing coffee with a café owner, adjusting a grinder, training a barista or introducing our coffee to a prospective customer.

Key Responsibilities

Account Management & Customer Support

- Build and maintain strong relationships with existing café customers.
- Regularly visit customers to ensure satisfaction with coffee quality, equipment and service.
- Proactively identify opportunities to improve coffee consistency, customer experience and café performance.
- Respond to customer enquiries and resolve issues promptly and professionally.
- Work closely with our roasting, service and administration teams to deliver excellent customer support.

Business Development

- Identify and approach new cafés and hospitality businesses.
- Generate leads, arrange meetings and present our coffee and equipment solutions.
- Conduct coffee tastings, demonstrations and product presentations.
- Develop current accounts and manage opportunities through to successful conversion.
- Identify opportunities to grow existing accounts through additional products and services.

Coffee Training & Quality Support

- Provide practical barista training and ongoing support to café teams.
- Assist customers with espresso recipes, grinder settings, extraction and milk preparation.
- Help maintain consistent coffee quality across customer venues.
- Support café owners and staff with practical advice on workflow and coffee presentation.

Equipment Support

- Carry out basic espresso machine checks and minor maintenance, including group seal replacement where appropriate.
- Adjust and calibrate grinders to optimise coffee quality.




- Identify equipment issues and coordinate more complex repairs with qualified service technicians.
- Provide guidance on daily equipment cleaning, care and preventative maintenance.

About You

We're looking for someone who is enthusiastic about specialty coffee, enjoys working with people and takes pride in providing excellent service. Ideally, you'll bring:
- Experience in specialty coffee, cafés, hospitality or a related industry.
- Some experience in account management or sales within the food service industry, preferred but not essential.
- Strong practical barista skills, including espresso preparation, grinder adjustment and milk texturing.
- Confidence in demonstrating coffee preparation techniques and training café staff.
- Basic knowledge of commercial espresso machines and grinders, with the ability or willingness to learn minor maintenance tasks.
- Excellent communication and interpersonal skills with a genuine customer-focused approach.
- Strong organisational and time management skills.
- Confidence using Microsoft Office and basic customer management systems.
- Ability to prioritise tasks, manage your own schedule and meet deadlines.
- A proactive, solutions-focused approach and the ability to work independently.
- A positive attitude, strong work ethic and willingness to support the wider team.
- A current Australian driver's licence.

You don't need to know everything from day one. We're happy to develop the right person who has a strong coffee background, a practical approach and the drive to build lasting customer relationships.

What We Offer

- An established specialty coffee business with its own Melbourne roasting facility.
- A varied role combining customer relationships, coffee, equipment and business development.
- The opportunity to represent quality coffee brands and equipment.
- Product knowledge, technical support and ongoing training.
- A supportive, experienced team.
- The opportunity to contribute directly to the growth of the business.

Interested?

If you're passionate about coffee, enjoy working with café owners and want a role where you can build relationships, develop new business and make a practical difference, we'd love to hear from you.

📌 Account Manager - Specialty Coffee Roaster (Coburg North)
🏢 Kaffeina Group
📍 Coburg North