Alif Australia Pty Ltd, trading as Australis Institute of Technology and Education (AITE), is a CRICOS Registered Training Organization (CRICOS Code: 03173K) established in 2010.

AITE is dedicated to delivering quality vocational education and training across Trades, Business, Hospitality, Marketing, and Leadership & Management. We provide students with practical skills, industry knowledge, and career-focused education to support their professional success.

About the Role

AITE is seeking a motivated, organized and customer-focused Administration Assistant to join our Student Support Team at our Parramatta Campus.

The successful candidate will play an important role in supporting daily administrative operations, assisting students with their enquiries and ensuring student records and administrative processes are maintained accurately and in accordance with relevant compliance requirements.

Key Responsibilities

- Act as the first point of contact for student enquiries, providing skilled assistance and directing students to the appropriate departments.
- Provide administrative and operational support to the Student Support Team.
- Maintain accurate and confidential student records, case notes and communication logs.
- Monitor and record student attendance and assessment outcomes.
- Assist with monitoring student academic progress and identifying students requiring additional support.
- Communicate with students regarding academic matters and refer them to relevant support services when required.
- Assist in developing and implementing student intervention strategies.
- Generate,



download and distribute reports from the Student Management System as required.
- Assist with course enquiries, student enrolments and general administrative tasks.
- Liaise with internal departments, external stakeholders and education agents.
- Support the implementation of organizational policies, procedures and compliance requirements.
- Ensure all administrative activities are completed accurately and within required timeframes.

Skills and Experience To be successful in this role, you must have:

- Mandatory: Previous experience working in a Registered Training Organisation (RTO) is essential.
- Sound knowledge of RTO operations, student administration and compliance requirements.
- Previous experience in student administration, preferably within the international education sector.
- Experience using an RTO Student Management System.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Intermediate Microsoft Office skills, including Word, Excel and Outlook.
- Excellent organisational and time management skills.
- Ability to multitask, prioritise workloads and meet deadlines.
- High attention to detail and accuracy.
- Ability to work independently as well as collaboratively within a team.
- A professional, positive and student-focused approach.

How to Apply To apply, please submit:

- Current Resume
- Cover Letter outlining your relevant qualifications and experience

Applications will be reviewed as received. Only shortlisted candidates will be contacted. Job Types: Part-time, Contract

Pay: $55,000.00 – $60,000.00 per year

Work Location: In person

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