Position Summary The Administrative Customer Service Officer is responsible for providing exceptional customer service while supporting the daytoday administrative operations of the business. This role serves as the first point of contact for customers, clients, and stakeholders, ensuring enquiries are handled professionally and efficiently. The position combines customer service excellence with robust organisational and administrative skills.

Key Responsibilities

Customer Service

Respond to customer enquiries via phone, email, and face-to-face interactions.

Provide accurate information regarding products, services, policies, and procedures.

Resolve customer concerns and complaints professionally and promptly.

Maintain positive relationships with customers and stakeholders.

Escalate complex issues to the appropriate staff member when required.

Administrative Support

Perform general administrative duties including filing, scanning, data entry,



and document management.

Prepare correspondence, reports, and other business documents.

Maintain accurate customer and company records.

Schedule appointments, meetings, and manage calendars.

Process invoices, purchase orders, and payments as required.

Assist with maintaining office supplies and equipment.

Record Management

Update and maintain customer databases and CRM systems.

Ensure records are accurate, confidential, and compliant with company policies.

Generate reports and provide administrative support to management.

Team Support

Collaborate with internal departments to ensure efficient service delivery.

Support team projects and administrative initiatives.

Contribute to continuous improvement of customer service processes.

📌 Administration Customer Service (Glendenning)
🏢 Atwork
📍 Glendenning