About the role

Keystone Healthcare is seeking a motivated and detail-oriented Administration Officer to join our close-knit team in Carrum Downs. This role is ideal for someone who enjoys working in a collaborative environment while also being confident managing tasks independently. You will be highly organised, customer-focused, and committed to delivering accurate and effective administrative support across the business.

Key responsibilities

- Processing customer orders accurately and efficiently
- Generating invoices, packing slips, purchase orders, and quotations
- Processing customer credit card payments
- Contacting customers to confirm order details and requirements
- Liaising with the sales team and other internal departments
- Maintaining and updating order, inventory, and customer records
- Using Xero to manage purchase orders, invoices, and quotes
- Providing general administrative support, including printing, filing, and document preparation
- Developing an understanding of the full order-to-dispatch process
- Following company procedures and quality standards to ensure compliance and accuracy

About you

- Strong administration and organisational skills
- Excellent attention to detail and accuracy
- Good written, verbal, and numeracy skills
- A positive, professional, and proactive attitude
- Outstanding customer service skills with a friendly and empathetic approach




- The ability to work effectively both independently and as part of a team
- Strong problem-solving and time-management skills
- A willingness to learn, adapt, and support others
- Proficiency in Microsoft Excel and Microsoft Word
- Desirable: Experience using Xero, previous experience in administration, customer service, order processing, or a similar role, or experience working with inventory, logistics, or healthcare-related products

About us Keystone Healthcare is an ISO-accredited healthcare equipment provider, supplying and hiring equipment to major hospitals, aged care facilities, allied health providers, and the general public throughout Australia. We are a privately owned and operated business with approximately 45 employees.

Our Carrum

Downs headquarters incorporates administration offices, warehouse facilities, an in-house delivery fleet, a dedicated processing department, and a biomedical engineering team, allowing us to provide exceptional service and support to our customers.

Benefits

- A supportive and friendly team environment
- Full training and ongoing support
- Stable Monday-to-Friday working hours
- Opportunities to learn different aspects of the business
- The chance to work for a respected and growing healthcare organisation

📌 Administration Officer (Carrum Downs)
🏢 Keystone Health Services
📍 Carrum Downs