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/n Are you an organised administrator who enjoys helping people, improving processes, and keeping things running smoothly? Join our Operations team and play a key role in supporting essential services that benefit the City of Ryde community. /n /n As the Operations Administration Officer, you'll provide high-quality administrative and customer service support to the Manager Operations and wider operational teams. You'll be the first point of contact for many enquiries, coordinate a range of business processes, and contribute to initiatives that improve the way we work. /n /n What you'll be doing /n In this varied and fast-paced role, you will: /n /n

- Provide exceptional customer service to residents, businesses, staff, and contractors.

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- Manage reception and front-of-house services at the Operations Centre.

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- Coordinate customer requests and enquiries, ensuring they are allocated and resolved efficiently.

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- Support the Manager Operations and team leaders with administration, reporting, research, and correspondence.

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- Monitor and track customer and councillor requests and team responses to ensure service standards are achieved.

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- Assist with purchasing, invoices, work orders, and record management.

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- Maintain operational systems, procedures, and documentation.

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- Identify opportunities for process improvements and help implement better ways of working.

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- Build positive working relationships across Council and support collaborative outcomes.

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- Contribute to a professional, customer-focused, and high-performing team culture.

/n /n /n About you /n We're looking for someone who is: /n /n

- Passionate about delivering outstanding customer service.

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- Highly organised and able to manage competing priorities.

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- A strong communicator who can build positive relationships with a wide range of stakeholders.

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- Calm, professional, and solutions-focused when handling challenging situations.

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- Detail-oriented with excellent administrative and computer skills.

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- A collaborative team player who enjoys improving processes and finding practical solutions.

/n /n /n What you will bring /n /n

- Certificate III in Business Administration or a related field, or equivalent experience.

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- Current Class C Driver Licence.

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- Experience providing customer service via phone, email, and face-to-face interactions.

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- Strong organisational, administrative, and time management skills.

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- High level of computer literacy and experience using business systems and Microsoft Office applications.

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- Excellent written and verbal communication skills.

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- Ability to research information and prepare concise summaries or reports.

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- Experience using TechnologyOne, Content Manager (TRIM), or similar business systems.

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- Experience with Microsoft Access and KeyWatcher system.

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- First Aid Certificate.

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- Bilingual language skills.

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- Experience researching transport or operational service matters.

/n /n /n Why join us? /n This is an opportunity to work in a role where no two days are the same. You'll be part of a supportive team,



contribute to continuous improvement initiatives, and help deliver services that make a real difference to the Ryde community. /n /n What's in It for You? /n At City of Ryde, we believe great people deserve great support. In addition to a competitive salary, you'll enjoy: /n /n

- Hybrid work arrangements and flexible working hours

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- Rostered day off approximately every 3 weeks

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- Exposure to a wide variety of development applications and complex planning matters

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- Professional development, mentoring and growth opportunities opportunities

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- Opportunities to contribute to continuous improvement and innovation projects

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- A collaborative team environment that supports learning and knowledge sharing

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- 18 weeks paid parental leave

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- Access to Long Service Leave after 5 years

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- 3 additional leave days over the Christmas period

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- Health and wellbeing programs including Fitness Passport, flu vaccinations and skin checks

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- Annual performance reviews and Award salary increases

/n /n /n Salary /n Your commencing salary will range from $80,474 - $98,580 + Superannuation, depending on your skills, qualifications and experience. /n /n How to Apply /n Apply online by answering the application questions and attaching your resume. Your responses, together with your resume, will be used to assess your suitability for interview. /n /n Want to Know More? /n For a confidential discussion about the role, contact Joshua Roberts on 0403 658 239. /n /n You can also view the Position Description for further information. /n /n Applications close: Monday 16th November 2026 at 11:30pm. /n /n /n /n City of Ryde is committed to Equal Employment and Child Safety /n

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📌 Administration & Relationship Officer (Ryde)
🏢 City Of Ryde
📍 Ryde