About The Company

ISS Facility Services is a global workplace experience and facility management organisation that supports customers, employees and communities through a broad range of services. At ISS, technology and innovation help improve the way services are delivered and create better experiences for the people who use and manage workplaces. The AI Centre of Excellence brings business and technology teams together to identify opportunities and develop practical, responsible solutions that deliver measurable value.

About The Role

ISS is seeking an AI Developer to help shape the future of AI across the organisation. Based in either the Melbourne CBD office or the Macquarie Park office in Sydney, depending on your location, you will work with business and technology teams to turn promising ideas into useful, scalable and secure solutions.

You will take AI opportunities from initial concept through proof of concept, pilot and deployment, helping ensure that solutions are reliable, maintainable and aligned with business needs. Your work may include AI agents, copilots, intelligent applications and automated workflows that support ISS customers, employees and stakeholders. You will use enterprise-approved platforms and development practices, applying appropriate governance and Responsible AI principles throughout the solution lifecycle.

Qualifications

- Demonstrated experience developing and deploying AI, automation, data or intelligent software solutions in a commercial environment.
- Strong programming skills in Python and SQL, with experience connecting applications and enterprise systems through APIs and structured data interfaces.
- Hands-on experience with Microsoft Azure,



Microsoft Copilot Studio, Azure AI Foundry, Power Platform or comparable enterprise AI platforms.
- Sound understanding of generative AI, large language models, prompt engineering, retrieval-augmented generation (RAG) and AI agent development.
- Ability to translate complex business challenges into secure, user-focused technical solutions.
- Experience with software development practices such as source control, testing, deployment and production support.
- Strong analytical, troubleshooting, communication and stakeholder engagement skills.
- A relevant qualification in Artificial Intelligence, Computer Science, Software Engineering, Data Science, Information Technology or equivalent industry experience.
- Experience with Azure OpenAI, vector databases, Semantic Kernel or AI orchestration frameworks is desirable. Familiarity with enterprise governance, cybersecurity, privacy, DevOps, cloud monitoring, observability, cost optimisation or regulated environments is also an advantage.

Responsibilities

- Design, develop and deploy AI agents, copilots, intelligent applications and automated workflows that address business requirements.
- Build maintainable solutions using technologies such as Microsoft Copilot Studio, Power Platform, Azure AI Services, Azure AI Foundry, Python, SQL and APIs.




- Integrate AI solutions with enterprise systems and business data sources, and configure prompts, RAG patterns, orchestration logic and governance controls.
- Assess solution performance, accuracy, usability, cost and business outcomes, then recommend improvements.
- Support proofs of concept and pilots, offering clear recommendations on feasibility, value and potential to scale.
- Monitor and support deployed solutions, identify opportunities for enhancement, and contribute to ongoing adoption.
- Apply cybersecurity, privacy, governance and Responsible AI principles throughout development and deployment.
- Create reusable components, technical standards and development patterns, and maintain documentation, testing artefacts and deployment records.

Benefits Join a collaborative AI Centre of Excellence within an organisation investing in practical innovation. You will have the opportunity to work on meaningful projects, contribute to the adoption of AI across ISS and help build solutions that improve services and workplace experiences. The role offers exposure to contemporary enterprise AI technologies and the chance to work across business and technology teams, developing solutions from early ideas through to real-world use.

Equal Opportunity

ISS Facility Services is committed to fostering an inclusive and respectful workplace where people are valued for their contributions. We welcome applications from candidates with a range of backgrounds, experiences and perspectives. Employment decisions are based on role requirements, skills and experience, in accordance with applicable laws and company policies.

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