APS4 & APS5 Complaints Officer – Richmond/n APS4 & APS5 Complaints Officer – Richmond
Reasons to Apply – At a Glance /n /n
- Australian Citizenship is essential, offering you the chance to contribute to national initiatives while accessing secure, long-term career opportunities in the public sector.
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- Play a key role in delivering impactful digital transformation within a major Federal Government Agency that supports Australians living with disability. /n /n
Your Recent Company/n
/nYour organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level. You will be responsible for /n
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- Support the coordination of complaints received by the NDIA, including resolving at point of entry, assessing, recording and referring as required.
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- Contact relevant stakeholders to confirm receipt of referred complaints and gather information.
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- Escalate complaints in accordance with established Agency complaint handling processes. /n
- Contribute to record keeping activities to ensure team records are accurate and current. /n
- Coordinate correspondence, briefing and reporting functions to the branch as needed.
/n What You Will Need to Succeed/n
/nThe successful applicant will demonstrate:/n
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- Australian Citizenship is required for this role.
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- Demonstrated experience working in complaints, investigations, or regulatory roles, with proven capability of managing complex,
sensitive, or escalated cases from intake through to resolution.
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- Proven ability to handle a variety of tasks, manage sensitive information, maintain records, and ensure compliance with procedures while adjusting to changing priorities or emerging challenges. /n
- Proficiency in using CRM systems, databases, and communication tools to track and resolve complaints efficiently.
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- A strong understanding of or experience working with, people with disabilities, the disability sector, or similar health-related environments.
/n The Logistics/n
/n - 6-month contract /n
- APS4Pposition: $43.82 per hour + Super.
/n APS5 Position: $55.24 Per hour + Super
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- Hybrid working arrangement.
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- Opportunities available in Geelong, Broadmeadows and Richmond, Victoria.
Please note: There are two roles available at APS4 and APS5 level. Please let me know which role you are applying for.
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What You Will Get in Return/n
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- An opportunity to progress your career with a large Federal Government agency.
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- The ability to contribute to meaningful, large-scale digital transformation, where you’ll gain hands-on experience in strategic programme delivery and stakeholder engagement.
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- Regular contact with consultants throughout the duration of your assignment.
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- Online time sheet submission and approval.
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- Work-from-home flexibility.
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- Weekly pay cycle.
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What You Need to Do NowIf this role sounds like something you’d be interested in pursuing, click ‘Apply Now’ or forward your current CV to
[email protected]. Please include a short summary outlining your suitability for the role./n
/n#3026800/n
📌 &Complaints Officer - Richmond (Melbourne)
🏢 Hays
📍 Melbourne