As Marriott International’sflagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Assistant Front Office Manager, opportunity awaits.

Position Summary

- Oversee the daily operations of the Front Office department, ensuring seamless service delivery and exceptional guest experiences.

- Lead, coach and develop Front Office associates to consistently deliver personalised, five-star luxury service.

- Manage guest enquiries, complaints and service recovery, ensuring timely resolutions and high levels of guest satisfaction.

- Coordinate VIP arrivals, special requests and guest preferences to create memorable and personalised experiences.

- Assist with departmental rostering, workforce planning and labour management to ensure operational efficiency.

- Monitor guest satisfaction scores, departmental KPIs and brand standards, implementing initiatives to drive continuous improvement.

- Support the Front Office Manager with financial performance, upselling opportunities, departmental compliance and the achievement of operational objectives.

About You

- Experience with OPERA property management system or similar





- Previous experience in Front Office, Guest Services in a hotel workplace.

- Previous management experience is highly regarded.

- Full Working rights in Australia

- Enthusiastic to escalate your career

- Self-motivated, driven and energized in a fast-paced environment

- Armed with smart solutions and a can-do attitude

Our Benefits

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

- Opportunity to receive Employee Referral Incentives and get paid for working with your friend

- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

📌 Assistant Front Office Manager (Melbourne)
🏢 Melbourne Marriott
📍 Melbourne