ASSISTANT MANAGER

West End Tavern | 253 Hindley Street, Adelaide

Full-time opportunity | Nights & Early Mornings

West End Tavern is seeking an experienced, hands-on Assistant Manager to join our management team.

This is a gaming-focused management position, working predominantly nights and early mornings. You will play a key role in overseeing gaming operations, leading the team and ensuring all gaming, liquor and operational compliance requirements are met.

Working closely with the Venue Manager, you will be responsible for the smooth running of the venue during your shifts, with the confidence and ability to make decisions independently.

Key Responsibilities

Gaming Operations & Compliance

- Oversee the day-to-day running of gaming operations.

- Monitor gaming performance, turnover and operational results.

- Manage EFT gaming payouts and ensure correct procedures are followed.

- Complete and oversee ARMs reporting and required documentation.

- Maintain AML/CTF compliance, including customer identification and reporting requirements.

- Ensure Responsible Gambling policies and procedures are followed.

- Maintain Gaming Care folders and all required gaming records.

- Ensure Facial Recognition Terminal procedures are followed.

- Monitor gaming floor presentation, service and staff performance.

Leadership & Venue Operations

- Lead, supervise and support gaming and bar staff.

- Take responsibility for the venue during assigned shifts.

- Manage opening and closing procedures.

- Handle customer enquiries, complaints and escalations.

- Ensure liquor licensing, RSA, RSG and WHS requirements are maintained.





- Assist with rostering, staff training and performance management.

- Monitor stock control, ordering and general venue standards.

- Work alongside the Venue Manager to achieve operational targets.

About You

You will ideally have

- Previous experience in a gaming-focused hospitality management role.

- Strong knowledge of gaming compliance and South Australian gaming regulations.

- Experience with EFT payouts, ARMs reporting and AML/CTF requirements.

- Understanding of Responsible Gambling practices and procedures.

- Experience with gaming systems and Facial Recognition Terminals.

- Proven leadership skills and the ability to manage staff confidently.

- Strong administration, reporting and organisational skills.

- The ability to work independently and make sound operational decisions.

Essential Requirements

- Current RSA.

- Current RSG.

- Demonstrated gaming industry experience.

- Previous supervisory or management experience.

- Availability to work nights, early mornings, weekends and public holidays.

What We Offer

- Competitive salary based on experience.

- A key leadership position within an established hospitality and sporting club setting.

- Support from an experienced management team.

- Opportunity to take ownership of gaming operations and further develop your management career.

Interested?

If you have the gaming knowledge, leadership experience and confidence to take responsibility for a venue, we would love to hear from you.

Please submit your resume outlining your relevant gaming and management experience.

West End Tavern

253 Hindley Street, Adelaide SA

📌 Assistant Manager (Adelaide)
🏢 The Trustee for Unley Community Sports Club Trust
📍 Adelaide