BUSINESS PERFORMANCE

Ensure that your POS and your team achieve sales and profitability targets o Achieve retail sales targets and contribute to store and services KPIs on a daily basis o Have a comprehensive vision of the business (master KPIs, identify key drivers and opportunitie s o Continuously assess counter performance, develop and implement action plans to improve results and generat e s als o Set realistic individual KPIs for you r tam o Grow awareness among the team about market an d trnds o Make sure your team is aware of and has understood the Maison’s strategy and the POS’s specific c hallnges o Sell Dior products by meeting our clients’ needs and providing a memorable experience through DIOR high standard of service and se lli ng tecnique o Educate customers on the Dior brand and onDior poducts o Gather & report market and competition trends and identify opportunities for com mer cial devlopment o Report on a weekly basis store performance to Retal Manager

PEOPLE ANAGEMENT

Daily manage your team and ensure an excellent level of team spiritand energy o Ensure your team is aware of and respects Dior strat e gy, goals ad standards o Contribute to the selection and recruitmen t o f high perforing profiles o Develop, grow and coach skills and knowledge of all team members using Dior t ools and traiing materials o Motivate your team: foster a positive working environment and create a culture of feedback, encouraging diver sit y, mutual respet and teamwork o Transmit your passion for retail and spread a culture of excel l ence and continous improvement o Play an active role on the sales floor to lead the team by example and ensure a we lcoming environmet in the counter o Ensure optimum staffing at all times in line with budgets & business needs. Effectively organize and manage timetables ac c ording to team an counter activity o Ov ers ee annual review prcess for your team o If applicable, liaise with HR to manage payroll, incentives calculations, overtime, disciplinary and gl obal compliance wit legal labour rules

CLIENT EXPERIENCE

Manage and lead t eam effort in servic and client experience o Proactively propose and execute in store actions to drive traffic to the counter,



to recru it recent customers and to dvelop customer loyalty o Effectively manage internal and external communication to ensure successful events in store and/or remotely. Organiz e

, set up and host evens (e.g. beauty classes)

o Animate actively the implement ati on and success of Dior lunch plan and animations o Constantly lead your team to deliver exceptional and memorable client experience, providing luxury service for every client interaction, from purch a se and after-sales servie to complaint resolution o Meet voice of client standards as defi ned by corpo rate (CEA, mytery shoppingif applicable

OPERATIO

NS

:

Be responsible of operaional excellence in your POS o Ensure all procedures and policies are well known and applied by the team (e.g. sales, till, cash and stock management) and guarantee the optimal use of available tools - report to Retail M ana ger, Floor Manager and/or relvant stakeholder if any issue o Ensure visualmerchandising guidelines are pplied to the highest standard o Optimize stock levels and sell thr ough by analyzing your sales an communicating with back office o Ensure efficient inventory management and implement control p rocedures to anticipate and minmize shrinkage and discrepancies o Ensure health and safety of te ams are managed and in line with PCDand department store’s guidelines o

Coordinate with retail team to esure POS maintenance and logistics o Drive, manage and support the usage and implementation of Dior retail di gital tools (such as IPOS, Salesfore, KPIs dashboards when applicable)

o Suport your t ea on IT needs and issues

RETAILER

Manage relationships with retailers o

Man age relationshi ps with the retailers ad report to Retal Manager if any issue





WORK EXPERIENCE o The candidate has previous retail experience in the luxury and / or beauty industry, during which she/he successfully demonstrated management capabilities (3 years as a P

OS

Manager responsible for teams from x toxx people minimum / to be adap ted locally)

o Proven track record in achievng retail results (sales and profitability)

o Knowledge of omnichannel, client experience and interest on new digital tools/services o Experience of handl ing and e xecuting well planned and successfl prestigius brand events (would be a plus)

BEHAVIORS o Client c e ntred: Builds strong relationships with cliets, identifying and responding to th eir needs o Interpersonal savvy: Relating openl and comfortably with diverse groups of people o

D evelops talent: Developing people to meet boththeir career goals and the organisation’s goals o Drives engagemen t:

Creating a climate where people are motivated todo their best to help PCD achieve its objectives o Decision quality: Maki n g good and timely decisions that keep the organiation moving forward, even when facing challenges o Financial savv y:

Interpreting and applying understanding of key finncial indicators to makebetter business decisions o Action oriented: Hig energy and enthusiasm to t ake on current opportunities o Results oriented: Co nsistetly achieves results, even under tough circumsances o Ownership: Actively seeking new way to grow o Being adapt a ble:

Demo nstrates adaptability and resilien ce to thrve in a f as-paced and constantly evolving envronment

ATTITUES The su c cessful applicant will be:

o Act as a leader o Sociab le with a friendly, posiive mindset and extrovert ed attitud o Attentive to detail o Trustworthy, ac ting wih h o nesty o Confident o

Empa thetic and genui ne o Team plyer o ave a genuine passion for bauty, fashion an/or luxu ry

SKILLS o Excellent sel ling skills o Digital savvy o Verygood beauty knowledge and rich voabulary regarding beauty unverse o Computer and analytical skills o Client management skills o Excel len t writing, communication and interpersonal skills, fluent in “locallanguage” and, if pos sible, English spoken (mandatory on big counters)

o People management sk

📌 Beauty Counter Manager (Sydney)
🏢 Parfums Christian Dior
📍 Sydney