Call Centre Officer

Customer Service Officers required by a NSW Government Department in their shared services area. This role will provide initial and the role assist in the recording and maintenance of the customer enquiries data base as part of the CRM.

Multiple opportunities available in: Newcaste, Bathurst, Parramatta, Wollongong

Key accountabilities:

- Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution
- Maintain knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.




- Maintain accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPIs on a daily and monthly basis

Key skills and attributes you will require to be successful in this role include:

- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Robust technical experience, with the ability to use multiple technology platforms and databases

Essential Requirements

Ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm

Must be able to start on 11th January 2027 If you have the relevant skills and experience please apply now with your up-to-date CV (in Word format)

📌 Call Centre Officer - multiple NSW Locations (Parramatta)
🏢 Total Resource Solutions
📍 Parramatta