About the role

As a Care Coordinator, you will play an important role in ensuring clients receive personalised, consistent and high-quality care that supports their independence and wellbeing at home. Working closely with the Care Manager, Operations Team, Support at Home provider partners, support workers, clients and families, you will coordinate services, support effective budget management and build strong, trusting relationships.

Key responsibilities

- Coordinating and managing Support at Home services on behalf of Support at Home provider partners

- Acting as a key liaison between Support at Home providers, clients, families and the care team

- Understanding individual client needs, preferences, care plans and approved services

- Developing, monitoring and managing individual client service budgets, ensuring services are delivered within approved funding arrangements

- Reviewing service expenditure, identifying budget variations and working with Support at Home providers to ensure funding is used effectively

- Working closely with rostering and operations team to ensure reliable and consistent service delivery

- Managing service changes, client enquiries and day-to-day coordination requirements

- Maintaining accurate client records, documentation and communication

- Developing positive relationships with Support at Home provider partners and ensuring clear, proactive communication

- Supporting quality service delivery in line with care plans, provider requirements and relevant aged care standards

About you

- Demonstrated experience in Support at Home coordination or Home Care Package coordination

- Previous experience in a Care Coordinator,



Client Services Coordinator or similar aged care role

- Strong working knowledge of the Support at Home program, including service coordination, care planning and funding arrangements

- Proven ability to develop, monitor and manage individual client budgets, balancing client needs, available funding and service delivery requirements

- Understanding of the relationship between Support at Home providers and care delivery partners

- Excellent communication, organisational and time-management skills

- Caring, compassionate and solutions-focused approach

- Confidence communicating with clients, families, support workers and external providers

- Solid computer skills and experience with care management systems

- Ability to manage competing priorities while maintaining attention to detail

About us

Michelle Renee Personal Home Care is proudly 100% locally owned and operated since 2014. The business has built a strong reputation for providing exceptional home care services throughout the local community. The point of difference is simple — people, culture and communication. Michelle Renee works in partnership with Support at Home providers as a local care partner, coordinating and delivering personalised home care services to clients throughout the community.

Benefits

- A positive and supportive workplace culture
- A locally owned business where your contribution is recognised and valued
- A friendly, collaborative office team
- The opportunity to build meaningful relationships with clients and their families
- A business that values open communication, teamwork and kindness

- Competitive remuneration based on experience
- The opportunity to contribute to the continued growth and development of services

📌 Care Coordinator - Support at Home (Goulburn)
🏢 Michelle Renee PHC
📍 Goulburn