About the role

Ashcare is seeking a dedicated and compassionate Case Manager to join our team in Thornbury, VIC. This is a full-time position that plays a vital role in our mission to provide high-quality support services to aged care clients. As a Case Manager, you will be instrumental in coordinating individualised care plans, ensuring our clients receive the support they need to maintain independence and improve their quality of life.

This role is essential to our operations and directly impacts the wellbeing of the people we serve.

Key responsibilities

- Conduct comprehensive assessments of client needs, goals and circumstances to develop individualised support plans

- Coordinate and monitor the delivery of care services, ensuring clients receive appropriate and timely support

- Maintain regular contact with clients to review progress, adjust care plans as needed and respond to changing circumstances

- Liaise with healthcare professionals, family members and service providers to ensure coordinated and holistic care

- Advocate on behalf of clients to ensure their rights, preferences and dignity are respected and upheld

- Maintain comprehensive and accurate case notes and documentation in compliance with regulatory requirements

- Identify and address emerging support needs, risks and safeguarding concerns promptly

- Support clients to access community resources, social activities and employment opportunities where appropriate

- Contribute to team meetings and participate in continuing professional development activities

What we're looking for





- Relevant qualifications such as a Certificate III or IV in Aged Care, Disability Support, Community Services or a related field, or equivalent experience

- Demonstrated experience working in aged care, disability support or community services, preferably in a case management or care coordination role

- Strong interpersonal and communication skills with the ability to build trusting relationships with clients, families and colleagues

- Excellent organisational skills and the ability to manage multiple cases and priorities effectively

- Ability to work compassionately with vulnerable clients and respond sensitively to complex and challenging situations

- Proficiency in using computer systems and software to maintain records and manage information securely

- Valid driver's licence and access to reliable transport, as travel to client homes may be required

- Working With Children Check (WWCC) or willingness to obtain one
- A commitment to safeguarding principles and best practice in aged and disability support

- Ability to work both independently and as part of a collaborative team

What we offer

At Ashcare, we are committed to supporting the wellbeing and professional development of our team members.

We offer a range of benefits including competitive remuneration,



access to professional development and training opportunities to enhance your skills and career progression. We promote a supportive work environment where your contributions are valued and recognised. We also provide flexible working arrangements where possible, staff wellbeing support, and the chance to make a meaningful difference in the lives of our clients every day. We are an equal opportunity employer and welcome applications from people of all backgrounds.

About us

Ashcare is a leading provider of aged and disability support services in the community, committed to delivering compassionate, person-centred care that enables clients to live with dignity, independence and quality of life. We work with a diverse range of clients, supporting them to achieve their goals and remain engaged in their communities. Our team is dedicated to providing high-quality, responsive support services that respect individual preferences and promote client autonomy.

We value integrity, compassion, collaboration and excellence in all that we do, and we strive to create a workplace culture where our staff feel supported, valued and empowered to deliver outstanding outcomes for our clients.

Apply now

If you are passionate about supporting aged and disability clients and believe you have the skills and experience we are looking for, we would love to hear from you. Please submit your application including your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.

📌 Case Manager (Thornbury)
🏢 Ashcare
📍 Thornbury