Hunter Gateway Motel is a 63-room motel in Rutherford, Maitland. We’re looking for an experienced receptionist to join our front desk team on a casual basis.
Shifts are Monday to Friday, during the day. No weekends and no evenings.
About the role
- Casual, 20+ hours per week
- Monday to Friday daytime shifts – no weekend, evening or night work
- $31–$34 per hour, depending on experience
- In office at Hunter Gateway Motel, Rutherford
What you’ll do
- Welcome guests and handle check-in and check-out, including payments
- Take and update reservations by phone, email, walk-in and online channels
- Answer guest questions about their room, the motel and the local area
- Deal with guest requests and complaints, and pass on housekeeping or maintenance issues
- Keep guest records and accounts accurate
- Keep reception tidy and well presented
What you’ll need
- Previous front desk experience in a motel, hotel or other accommodation
- Experience using a reservation system (Protel preferred; Opera, RMS, Little Hotelier or similar also considered)
- A friendly, clear phone manner and good written communication
- Accuracy with bookings, payments and records
- Confidence working on your own at the desk, and as part of a small team
- Full Australian work rights
- You must live within commuting distance of Rutherford
Nice to have
- Protel experience
- Experience with Booking.com or Expedia extranets
- Knowledge of the Maitland and Hunter Valley area
How to apply Click Apply and upload your resume. You’re welcome to add a short cover letter about your front desk experience and the reservation systems you’ve used.