Location: Rhodes Recreation Centre

- Lead the operations of Rhodes Recreation Centre and Customer Experience across Recreation Services
- Key operational leadership role reporting to the Manager, Recreation Services
- Competitive salary

The City of Canada Bay is a thriving and diverse community, surrounded by the beautiful bays of Sydney Harbour and renowned for its parklands, cycle paths and walkways. Our values underpin how we operate: We act with integrity | We empower our people | We are respectful | We work together | We innovate.

About the opportunity The City of Canada Bay is seeking an experienced, customer-focused recreation leader to join our Recreation Services team as Centre Manager & Customer Experience Lead.

This is a key operational leadership role with a dual focus delivering a broad range of services in customer experience, recreational gymnastics and fitness: leading the operations and performance of Rhodes Recreation Centre (RRC) and setting the direction for Customer Experience across Recreation Services.

Reporting to the Manager, Recreation Services, you will lead a high-performing team, grow membership and participation, and ensure every customer receives a professional, responsive and high-quality experience.

Key responsibilities

As Centre Manager & Customer Experience Lead, you will:

- Lead the day-to-day operations of RRC’s customer experience, gymnastics & fitness team, ensuring safe, efficient and customer-focused service delivery.
- Inspire and develop a capable, engaged team, fostering a culture of accountability and service excellence.
- Drive the centre’s financial and commercial performance, identifying opportunities for growth and improvement.
- Set consistent customer experience standards,



systems and frameworks across Recreation Services.
- Use customer insights and data to improve satisfaction, membership growth and retention.
- Bring forward current ideas, technologies and partnerships that lift the customer experience.

About you

You are an experienced leader with a background in recreation, leisure or fitness, who combines strong operational and commercial skills with a genuine passion for delivering outstanding customer experiences.

To be successful in this role, you will bring:

- Relevant tertiary qualifications in recreation, sport, business or a related discipline, or equivalent experience.
- At least five years’ leadership experience in recreation, leisure, fitness or community centre management.
- Demonstrated success in service delivery, membership growth and retention.
- Solid business acumen, including budgeting, financial oversight and performance reporting.
- Confidence using business systems, CRM platforms and data to drive decisions.
- Excellent communication and stakeholder engagement skills, and sound knowledge of work health and safety and risk management.
- Current Class C Driver Licence.
- Current First Aid and CPR Certification.
- A Current Working with Children Check.

What’s on offer The City of Canada Bay also offers a range of benefits, including:

- A range of adaptable work arrangements including hybrid work from home arrangements
- A supportive, energetic,



and passionate team
- Significant leave benefits, including sick/personal leave and access to Long Service Leave after 5 years.
- Health and wellbeing programs, including Yoga classes, Fitness Passport, Flu vaccinations and Skin Cancer Checks.
- And much, much more!

Want to know more?

Further information about the role and its requirements is available in the attached Position Description.

For a confidential discussion about the opportunity, please contact Jason Grenade, Project Director – Recreation, on 02 9911 6406 or at [email protected].

How to apply

Candidates MUST apply online by completing the application form. Applications close 11:30pm, Friday 20 November 2026 and will not be accepted through any other medium.

If you have any accessibility requirements, please contact Grace Aberin on 02 9121 0238 or via email at [email protected] to discuss how we can support you through the recruitment process.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and is committed to providing a safe workplace.

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative and inclusive workplace.

We welcome and encourage applications from people of diverse backgrounds and ages, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people with disability and people from other diverse communities.

Formal offers of employment are subject to standard Council pre-employment checks, including medical and other background checks.

📌 Centre Manager & Customer Experience Lead (Sydney)
🏢 City Of Canada Bay
📍 Sydney