Join a team that supports pets and their families when they need it most.
Animal Welfare League SA (AWL) is seeking a compassionate and reliable Collection Services Officer to join our Cremations team.
This unique role combines logistics, customer service, and compassionate care, supporting pet owners and veterinary clinics during difficult times. You'll play an important part in ensuring beloved pets are treated with dignity and respect while providing professional and empathetic service to families.
About the Role
As a Collection Services Officer, you'll be responsible for the respectful collection and return of pets and memorial products across metropolitan and regional South Australia. You'll work closely with veterinary clinics, pet owners, and the wider Cremations team to ensure every interaction reflects AWL's commitment to professionalism, compassion, and exceptional care.
This position requires someone who is emotionally mature, highly organised, and comfortable working in a role that involves handling deceased pets and supporting people experiencing grief and loss.
What You’ll Do
- Collect deceased pets from veterinary clinics and private homes with dignity and care.
- Return ashes and memorial products to pet owners and veterinary partners.
- Assist with memorial keepsakes, including paw prints, fur clippings and urn preparation.
- Maintain accurate records and documentation.
- Deliver compassionate customer service during sensitive situations.
- Ensure vehicles, equipment and workspaces are clean, safe and well maintained.
- Work collaboratively to achieve operational goals and service standards.
About You
- You'll bring:
- Experience in logistics, customer service, production or a similar environment.
- Physically fit and able to safely perform manual handling tasks.
- Strong communication and relationship-building skills.
- Excellent time management and attention to detail.
- A professional, reliable and trustworthy approach.
- The ability to work independently and as part of a team.
- Emotional maturity and resilience when supporting grieving pet owners.
- Intermediate computer skills, including Microsoft Office.
- A current driver's licence and the ability to undertake manual handling tasks.
National Police Clearance and a functional assessment will be required prior to commencement.
What AWL Offers
- Meaningful work that makes a difference to pets and their families.
- A supportive and purpose-driven team environment.
- Employer-funded income protection insurance.
Apply Now
If you're a compassionate qualified who takes pride in helping others during difficult times, we'd love to hear from you.
Submit your resume and a brief cover letter outlining your interest in the role.
For more information on the role, or a copy of the Position Description reach out to AWL's People Operations team at ***@awl.org.au