Join Wests Tigers as our Consumer Engagement Coordinator and help deliver outstanding experiences for Members and fans through customer service, communications, community engagement and game day activations.
About Us
Wests Tigers are one of Australia's most recognised sporting organisations, proudly competing in the NRL and committed to enriching the lives of our community through sport.
About The Role
Reporting to the Membership & Ticketing Manager, the Consumer Engagement Coordinator plays a key role in delivering exceptional service and engagement across the Club's membership program. The position is responsible for managing Member enquiries, coordinating communications, supporting retention initiatives and delivering memorable experiences that strengthen fan connection and loyalty.
Key Responsibilities
- Provide exceptional customer service across phone, email and online channels.
- Coordinate Member communications and supporter engagement campaigns.
- Support membership retention and renewal initiatives.
- Coordinate community and fan engagement activities.
- Assist with game day operations and Membership events.
- Maintain accurate customer records and reporting.
- Develop positive relationships with Members, fans and stakeholders.
About You
You are a highly organised and customer-focused professional who enjoys building relationships and delivering outstanding experiences. You thrive in a fast-paced environment and have a genuine passion for sport and community engagement.
To Be Successful, You Will Ideally Have
- Experience in customer service, membership, fan engagement or a related field.
- Strong communication and interpersonal skills.
- Excellent attention to detail and administrative capability.
- Experience using CRM and customer engagement platforms.
- The ability to manage multiple priorities and meet deadlines.
- A collaborative and team-oriented approach.
Why Join Us?
- Prospect to work within an iconic NRL club.
- Collaborative and values-driven culture.
- Unique game day and fan engagement experiences.
- Opportunity to contribute directly to Member satisfaction and growth.
- Based at the Wests Tigers Centre of Excellence in Concord.
How to Apply To apply, please submit your resume and cover letter outlining your suitability for the position.
Desirable Criteria
- Relevant Tertiary Qualification
- Sports Management / Business Degree
- Sports Marketing / PR / Communications Degree
Attachments
- WT Position Description - Consumer Engagement Coordinator
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Consumer Engagement Coordinator Wests Tigers RLFC
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