Quantum Group is looking for a Customer & Field Service Coordinator to coordinate customer bookings, technician schedules and mobilisation requirements.

You will be the main link between customers, technicians, management, stores and our remote support team, helping ensure work is planned and completed efficiently.

Key Responsibilities

- Schedule technicians considering their skills, availability, location and customer requirements.
- Manage customer bookings, enquiries and job updates.
- Coordinate site inductions, training, medicals, site access, travel and accommodation.
- Create and update jobs in Simpro and other business systems.
- Liaise with stores to ensure parts and equipment are available for scheduled work.
- Work with management and the remote support team to manage workloads and changing priorities.
- Identify opportunities to improve scheduling, customer service and operational processes.
- Follow jobs through from start to finish, coordinating with the relevant teams to help achieve a valuable outcome for the customer.
- Assist with other tasks as required to support the team and business operations.

About You

- Experience in service coordination, scheduling, planning, dispatch or operations support.
- Strong organisational and communication skills.
- Ability to manage changing priorities and solve problems.




- Good computer skills and attention to detail.
- A proactive, adaptable and customer-focused approach.
- Experience with Simpro, site mobilisation or coordinating regional and FIFO work would be an advantage.

About Quantum Group Quantum Group is a Western Australian-owned businesses supporting the mining, marine and heavy mobile equipment sectors.

Our business delivers fire suppression systems, auto electrical services, lubrication solutions, equipment upgrades, maintenance services and specialised technical support across Western Australia and beyond.

Ability to commute/relocate

- Bibra Lake WA 6163: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
- Do you have previous experience in service coordination, technician scheduling, dispatch, planning, or operations support?
- Briefly describe your experience scheduling technicians or field staff and managing urgent changes to their schedules.
- Which job management systems have you used, such as Simpro, and what tasks did you use them for?
- Have you coordinated site mobilisation requirements, such as inductions, medicals, site access, travel or accommodation? Please provide a brief example.
- What is your notice period or earliest available start date?

Work Location: In person

📌 Customer and Field Service Coordinator (Bibra Lake)
🏢 Quantum Fire Technology
📍 Bibra Lake