Join our team in Albany and make a difference by delivering reliable information and exceptional customer service to individuals and businesses. We are seeking a Customer Contact Officer to be part of our dedicated team.

As a Customer Contact Officer in our Albany office, you will form part of a dynamic team responsible for providing excellent customer service and delivering consistent, accurate, and timely information.

At the Department of Local Government, Industry Regulation and Safety (LGIRS), we offer a range of perks to support you and help deliver the best outcomes for our community.

We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. We are committed to creating and maintaining a diverse workforce that reflects the community we serve, and an inclusive culture where all employees feel valued, respected and connected.

The Role

As a Customer Contact Officer in our Albany office, you will form part of a dynamic team responsible for providing excellent customer service and delivering consistent, accurate, and timely information in a demanding environment. Drawing on your experience in customer service and communication, you will play a vital role in supporting individuals and businesses by identifying and assessing their circumstances and providing relevant information.

Your strong interpersonal skills, combined with experience applying policies, guidelines and/or legislation will support you to confidently assess customer needs and provide accurate, consistent information.

The following outlines the key responsibilities and duties related to this position:

- Provide excellent customer service.





- Identify and assess individual circumstances and provide relevant information.

- Deliver consistent, accurate and timely information in a demanding workplace.

- Accurately record and source information using technology and software applications.

- Participate actively in team discussions, coaching and training sessions and support the development of ongoing improvement processes.

- Work within, and apply, a wide range of legislation, policy and guidelines to ensure appropriate standards are met.

Please refer to the Form (JDF) for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.

Benefits working for LGIRS

· Flexible working hours (with a standard 37.5 hour week)

· 20 days of annual leave per year (which can be taken at half pay)

· 17.5% leave loading paid annually on accrued annual leave

· 15 days personal leave per year

· 13 weeks long service leave every seven years (which can be taken at half pay)

· 18 weeks paid parental leave (after 12 months of service)

· 3 public holidays in lieu per year

· 5 days reproductive leave per year

· 10 days disability leave per year

· 5 days bereavement leave

· 5 days cultural leave for Aboriginal and Torres Strait Islander people per year

· Ability to purchase additional annual leave

· Opportunities for professional development, acting, shadowing and mentoring

· Formal training options

· Stable work, job security, fair remuneration and 12% superannuation contributions

Interested? Click on “Apply” now to learn more about the role and how to apply for the position.

Applications close at 4pm on Monday 16 November 2026 (WST)

📌 Customer Contact Officer (Albany)
🏢 Department of Local Government, Industry Regulation and Safety WA
📍 Albany