At Glenvill, our simple promise is to create bold and beautiful homes that stand the test of time. With over six decades of experience and a reputation as Australia's most awarded builder, we bring together architecturally distinctive design, expert craftsmanship, and a seamless end-to-end client experience to deliver homes that are both stunning and structurally sound.
Now were looking for a Customer Experience Coordinator – Onsite to join our Victorian team and play a key role in supporting customers throughout their homebuilding journey, ensuring clear communication, timely updates, and a positive experience at every stage from site start through to handover.
Residential construction experience is highly regarded, but not essential.
About The Role
- This role is ideal for someone who enjoys building relationships, solving problems, and creating positive customer experiences in a rapid-paced workplace.
- Provide proactive updates and regular communication on build progress and key milestones.
- Coordinate with the on-site team to resolve site-related queries and keep everyone aligned on customer needs.
- Book and coordinate practical completion inspections with customers and the on-site team.
- Liaise with the Contracts and Compliance team on occupancy permits and notices of completion to support a smooth handover.
- Work collaboratively across internal departments and with the on-site team to deliver a seamless customer experience and exceptional outcomes.
- Monitor customer feedback, support customer satisfaction initiatives, and contribute to continuous improvement activities.
- Maintain accurate customer records within CRM systems and support reporting, compliance, and customer service standards
About You
- Experience in a customer service, customer experience, client liaison, or customer coordinator role.
- Ability to build rapport and maintain positive relationships with customers and internal stakeholders.
- Strong organisational skills with the ability to manage competing priorities and deadlines.
- A proactive, solutions-focused approach with a commitment to delivering exceptional customer experiences.
- High attention to detail and strong administrative capabilities.
- Strong computer literacy, including experience using CRM systems and Microsoft Office.
- Experience within residential construction, property, housing, or a similar customer-focused industry highly regarded but not essential.
Why Join Us?
- Hybrid working arrangements.
- Opportunity to work with a respected and established builder.
- Supportive and collaborative team culture.
- Ongoing professional development and career progression opportunities
- Employee referral bonus program.
- Be part of a business that genuinely values its customers and employees.