Public Sector People are partnering with a local government organisation to recruit for an Customer Experience Officer./n
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/n Contract: 3 months | Immediate Start/n
/n Hourly Pay Rate: $45 p/h + Super/n
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/n Responsibilities: /n
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- Deliver high-quality customer service across multiple channels, including face-to-face, telephone, email, online chat and CRM systems.
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- Respond to customer enquiries, providing accurate information and directing complex enquiries to the appropriate departments.
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- Process customer payments using POS systems, including daily banking and reconciliation procedures.
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- Provide administrative support, maintaining accurate records, documentation and customer service requests.
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- Manage and resolve customer complaints and service requests in a professional and timely manner.
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- Process facility and venue booking requests, including payments, venue inspections and coordinating preparation requirements.
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- Maintain positive working relationships with internal departments and key stakeholders to ensure effective service delivery.
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- Identify opportunities for process improvements, monitor customer satisfaction and contribute to enhancing customer service standards.
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/n Essential:/n
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- Demonstrated experience delivering high-quality customer service in a face-to-face or call centre environment.
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- Strong stakeholder engagement skills, with the ability to build positive working relationships across an organisation.
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- Excellent computer skills, including confidence using digital platforms and customer service systems.
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- Highly developed written and verbal communication skills, with the ability to communicate effectively with a range of customers.
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- Demonstrated problem-solving, conflict resolution and complaint-handling skills.
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- Experience using CRM systems to manage customer enquiries, service requests and maintain accurate records.
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- Ability to prioritise competing workloads, manage multiple tasks and work effectively in a fast-paced environment.
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- A positive, skilled and collaborative approach, with the ability to work effectively as part of a team.
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- 2+ years experience in an administration support role within local government or working in a politically sensitive environment
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- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
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/n For a confidential discussion, please contact Chloe Dallimore at
[email protected]/n
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/n Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply./n
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/n To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
📌 Customer Experience Officer (Sydney)
🏢 Public Sector People
📍 Sydney