World Gym WA is looking for a motivated and customer-focused Customer Service Advisor to join our Support Office team.
In this role, you'll be a central point of contact for members across our WA clubs, assisting with membership enquiries, account management, billing matters and member retention.
We're looking for someone who enjoys working in a fast-paced environment, communicates confidently and takes pride in finding solutions. You'll play an important role in delivering a positive member experience while supporting the operational and financial performance of our clubs.
Key Responsibilities
- Manage inbound member enquiries via phone and email across World Gym WA clubs.
- Assist members with billing enquiries, overdue payments and payment arrangements.
- Manage membership cancellation requests, focusing on understanding member needs and identifying retention opportunities.
- Process membership suspensions, upgrades, downgrades and account updates.
- Proactively contact members to resolve outstanding account matters.
- Maintain accurate member records and follow established procedures.
- Work collaboratively with club management and the Support Office team to resolve member concerns.
- Contribute to daily performance targets, service standards and member retention outcomes.
About You To be successful in this role, you'll bring:
- Previous experience in customer service, administration,
member services or a contact centre workplace.
- Strong verbal and written communication skills.
- Confidence handling challenging conversations and resolving customer concerns.
- Excellent organisation skills and attention to detail.
- The ability to manage competing priorities and work towards daily KPIs.
- A proactive attitude with a genuine focus on delivering great customer service.
- Confidence using computer systems and learning new software.
Highly regarded but not essential:
- Experience within the fitness, health or membership-based industry.
- Experience with membership management, billing or CRM systems.
- Previous experience in customer retention, outbound calling or overdue account management.
Why Join World Gym WA?
- Be part of a recognised fitness brand with a growing presence across Western Australia.
- Work alongside a supportive team focused on delivering positive member experiences.
- Enjoy a varied role where no two days are the same.
- Develop your skills across customer service, member retention and business operations.
- Make a genuine contribution to the success of our clubs and the experience of our members.
How to Apply
If you're a confident communicator, enjoy solving problems and thrive in a team environment, we'd love to hear from you.
Apply now through SEEK with your resume and a brief cover letter outlining your relevant experience.
Join World Gym WA and help us deliver an exceptional experience for our members.
📌 Customer Service Advisor (Perth)
🏢 World Gym
📍 Perth
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