Customer Service Officer

Hourly rate of $39.80 + 12% Super

Based at the Armadale Fitness and Aquatic Centre (AFAC)

If you’re someone who loves connecting with people, creating great first impressions, and being part of a team that cares then this role is the perfect fit.

At AFAC, you’ll be more than the person behind the desk. You’ll be the warm welcome, the problem-solver, the go-to guide, and the friendly face that helps our community feel supported every time they walk through the door.

About the Role

As a Customer Service Officer, you’ll play a key role in keeping our award-winning centre running smoothly. Every shift brings something different — from helping a parent enrol their child in swim school, to guiding someone through their first membership, to answering enquiries with confidence and care.

You will

- Welcome customers and provide friendly, professional support across reception, phone, memberships, and bookings
- Assist with membership sign-ups, program enquiries, and swim school enrolments
- Handle POS and cash transactions accurately, including end-of-day balancing
- Keep reception and retail areas tidy, safe, and well-stocked
- Provide accurate information about AFAC programs, services, and products
- Support opening/closing procedures and set-up/pack-down of spaces
- Maintain confidentiality and follow Centre policies and procedures
- Provide first aid or emergency response when required

This role includes a mix of weekday and weekend shifts perfect for someone who enjoys variety, community interaction, and a quick-paced environment. Why AFAC?





AFAC is more than a gym — it’s a community hub. We’re proud to be recognised nationally, including:

- 2024 SWIM Australia SWIMSafter Award of Excellence
- 2024 AUSactive Quality Accredited Business of the Year

We’re a centre that cares about people. We aim to be a best-practice facility where our community can feel supported in their health and wellbeing and where our team can grow, learn, and make a real impact.

About You

You’re someone who brings warmth, patience, and professionalism to every interaction. You enjoy helping people, you stay calm under pressure, and you’re comfortable juggling multiple tasks in a busy environment.

You bring

- Experience in customer service
- Strong communication skills in person, on the phone, and in writing
- High numeracy skills and confidence with cash handling
- Ability to work well in a supportive, diverse team
- Current First Aid & CPR (or willingness to obtain)
- National Police Clearance (or ability to obtain)

Most importantly, you’re positive, adaptable, and committed to creating a welcoming environment for every visitor. What it is Like Working Here

We are a values led organisation guided by our belief that we:





- Care
- Are Better, Together
- Learn & Grow
- Seize Today, Shape Tomorrow

You’ll join a team that supports each other, listens actively, and takes pride in creating a positive experience for our community. We celebrate small wins, learn from challenges, and work together to make AFAC a place people love to visit.

Perks and Perks

- Free membership to AFAC — gym, pool, sauna, group fitness, and wellbeing events
- Free uniform
- Employee Assistance Program for personal and professional support
- Free on-site parking

How to Apply: Ready to make a meaningful impact? Apply now via our Careers page at Armadale Careers. Attach your CV and a cover letter explaining why you're the perfect fit. Need help with your application? Call us at 9394 5189 or email [email protected].

Join Us in Making a Difference The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply.

We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community.

📌 Customer Service Officer (Armadale)
🏢 City Of Armadale
📍 Armadale