About us

Godden Food Group is a dynamic and growing organisation within the food and beverage industry. We pride ourselves on delivering exceptional products and services to our customers whilst maintaining a supportive and collaborative workplace culture. Our team is committed to excellence, innovation, and building strong relationships with clients across the sector.

About the role

We are seeking an enthusiastic and organized Customer Service officer to join our team at our Strathfield South location in New South Wales. This is a full-time position that plays a vital role in supporting our operations and ensuring our customers receive outstanding service. You will be the backbone of our client-facing administration, managing multiple responsibilities whilst maintaining a professional and welcoming approach to all interactions.

This position offers an excellent opportunity to develop your skills in a fast-paced, customer-focused environment.

What you'll be doing

- Managing customer enquiries via phone, email and in-person interactions with efficiency and professionalism

- Processing and coordinating client orders, ensuring accuracy and timely delivery

- Maintaining detailed and organized records of customer accounts, transactions and communications

- Providing administrative support to the sales and operations teams

- Scheduling appointments and coordinating meetings as required

- Preparing quotations, invoices and other documentation

- Following up with customers regarding orders, queries and feedback

- Supporting the development and maintenance of client relationships

- Handling periodic rebates calculation and share with relevant stakeholders

- Contributing to the smooth running of day-to-day office operations

- Assisting with data entry and database management





What we're looking for

- Excellent communication skills, both written and verbal, with the ability to engage professionally with customers and internal teams

- Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously

- Proficiency in Microsoft Office applications (Word, Excel, Outlook)

- Experience in a customer service or administrative role, preferably within a sales-focused environment

- Reliable and conscientious approach to work with keen attention to detail
- A positive, customer-focused mindset with the ability to problem-solve and support client needs

- Ability to work independently whilst being a collaborative team member

- Experience with CRM systems, MS Dynamics NAV or customer management software is advantageous

- Food industry experience or knowledge is beneficial but not essential

What we offer

Godden Food Group is committed to creating a supportive and rewarding workplace for our employees.

We offer competitive remuneration, ongoing training and development opportunities to help you grow within your role and the organisation. We foster a collaborative team environment where your contributions are recognised and valued. We provide a qualified workplace with modern facilities and a focus on maintaining a healthy work-life balance. Our diverse team environment encourages innovation, mutual respect and genuine support amongst colleagues.

Apply now

If you are ready to make an impact as an Office & Customer Service Superstar, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role. Join us and be part of a growing team that values excellence, customer satisfaction and teamwork.

📌 Customer Service Officer (Strathfield South)
🏢 Godden Food Group
📍 Strathfield South