We are seeking a Customer Service Officer with call centre or inbound/outbound call experience to join a large service provider in a full-time role. My client is a well known national service provider who are looking to add another team member to their high performing unit. Extensive training & onboarding will be provided to get you up to speed. This is a great permanent opportunity for a CSO who needs the flexibility to work from home.
The successful candidate will be able to demonstrate the following key standards:
- Previous experience in a call centre workplace, with the ability to provide solutions & product information
- Service inbound/outbound calls to customers, providing timely support and effective resolution of inquiries and issues
- Maintain accurate and detailed records of customer interactions
- KPIs of 40-60 calls a day
- Monday to Friday - 8am to 5pm
- Flexible breaks throughout the day for school drop off etc
- The first 6 months will very supportive with training, and mentoring
- You'll be part of a supportive team that have daily catch ups & support groups
Qualifications and Skills:
- At least 1-2 years in a similar customer service role
- Polished & professional phone manner
- Explicit & concise communication
- Highly organised
- Strong data entry skills
If you feel that you meet the above mentioned criteria, please apply now or email Stuart at @lpcommercial.com.au