About Us The Morco business has expanded to become Australia's leading supplier of fresh produce to the foodservice sector. With operations spanning Sydney, Melbourne, Brisbane, Townsville, Perth, Adelaide, and Darwin, Morco stands as the only national provider to the foodservice sector in Australia.
Our success is built on three essential pillars: our people, our customers, and our growers. Each complements the other seamlessly. We are a national business with a local heart, dedicated to bringing you the very best in fresh produce.
https://www.morcofresh.com.au/our-story/
About the role
You will be required to communicate and provide tailored solutions to our customers both internal and external. In this role, you will form an integral part of our Customer Experience team strategy and our commitment to providing an exceptional customer experience.
Key responsibilities
- Dedicated focus on handling a high volume of calls with customers
- Communicate any short deliveries, including a reason and a substitute
- Notify customers of out-of-stock items, late deliveries, late order submissions and out-of-schedule orders
- Manage inbound and outbound contact with customers using ticket management software and cloud-based telephony
- Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency
- Build effective relationships with internal and external stakeholders
- Communicate all information clearly and in a timely manner
- Manage and resolve escalated customer issues and provide solutions
- Contribute to the continuous improvement of the centre through analysing and challenging processes for efficiency and effectiveness
- Be a role model and build a culture of customer experience excellence
About you
- Highly motivated and engaging, with a customer-obsessed mindset
- Ability to work in a team workplace while having the ability to multitask, prioritise and work autonomously
- Commitment to providing exceptional customer service
- Contact Centre experience is highly regarded
- Experience with ticket management, CRM or ERP software
- Well-developed interpersonal and communication skills
- Work well independently and in a team environment
- Excellent organisational skills
- Experience managing a workflow or process
📌 Customer Service Representative (Lidcombe)
🏢 Morcofresh
📍 Lidcombe
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