Help people. Solve problems. Make a difference. Be part of something growing!

Love helping people? Good at solving problems? Stay calm when things get busy? Enjoy being part of a team where your ideas are heard and valued? We'd love to hear from you!

A little about MYLO

Established in Victoria in 2019, MYLO is a growing property compliance business helping property owners, tenants and real estate agents meet essential safety requirements, including Smoke Alarm, Gas Safety and Electrical Safety inspections.

Over the past 12 months, MYLO has doubled in size and expanded into Queensland and South Australia. We now service tens of thousands of properties throughout Queensland, with plenty more growth ahead!

We've recently established a current Customer Success Team to support our expanding operations, and we're looking for someone who wants to be part of the journey.

This is a fantastic time to join MYLO! You'll help shape a growing team, improve our processes and contribute to delivering an even better customer experience.

Please note: This position is based at our Elsternwick head office in Melbourne, Victoria. You'll be supporting our Queensland and South Australian operations alongside our Melbourne-based team.

What makes this team different?

We're building a team that genuinely enjoys working together. We're supportive, approachable and love sharing knowledge, bouncing ideas around and learning from each other.

We take our work seriously, but not ourselves!

You'll report to a supportive Team Leader who trusts his people, empowers them to make decisions, listens to ideas and genuinely wants his team to succeed. He also enjoys a laugh and believes work should be a positive place to be.

We want people who take ownership,



have a voice and feel comfortable suggesting better ways of doing things. Your contribution will be heard and valued.

What will you be doing?

This isn't your typical "answer the phone and tick a box" customer service role.

You'll help customers and property managers, keep inspections running smoothly and find solutions when things don't go to plan.

Your day might include:

- Managing bookings, changes and cancellations for customers and property managers.

- Resolving scheduling issues and keeping everyone informed.

- Following up to ensure customers are happy.

- Handling tricky conversations and turning them into positive experiences.

- Working with technicians and internal teams to keep things moving.

- Maintaining accurate customer and property records.

- Completing daily administration.

- Building strong customer and property management relationships.

- Identifying ways to improve our processes and service.

What are we looking for?

We're looking for someone friendly, organised and reliable who genuinely enjoys helping people.

Someone who stays calm when things get busy, enjoys finding solutions and takes pride in doing a great job.

You'll ideally have:

- Experience in customer service, administration, scheduling or a similar role.

- Great written and verbal communication skills.

- Strong attention to detail.





- Confidence handling difficult conversations professionally.

- Good computer skills and Microsoft Office experience.

- The ability to learn new systems quickly.

- Strong time-management and organisational skills.

- The ability to work independently and as part of a team.

- A positive attitude, willingness to learn and a sense of humour!

Salesforce, property management or real estate experience is a bonus, but not essential. If you're great with people and keen to learn, we're happy to teach you the rest.

What's in it for you?

- Join a growing business: MYLO has doubled in size over the past year.

- Be part of something new: Help shape a newly established Customer Success Team.

- Have a voice: Your ideas will help improve our service and processes.

- Work with great people: Join a friendly, supportive team that shares knowledge and enjoys a laugh.

- Enjoy genuine support: Work with a Team Leader who trusts you and empowers you.

- Enjoy variety: No two customer conversations or challenges are the same.

- Make a difference: Help deliver an important service and build great relationships.

Location: MYLO Head Office, Elsternwick, Melbourne, Victoria.

Think you could be a good fit?

If you enjoy helping people, de-escalating situations, solving problems and taking pride in your work, we'd love to hear from you.

Come and join MYLO and help make Australian properties safer, one inspection at a time.

Want to know more before applying?

We're happy to have a chat! Give our People & Culture Advisor a call on 0467 676 484 to find out more about the role and what it's like working at MYLO.

We'd love to hear from you!

📌 Customer Service Representative (Elsternwick)
🏢 Mylo Property Solutions
📍 Elsternwick