About the role

Sitro Group Australia is seeking a Customer Service Representative to join our team at our Mount Waverley, Victoria location. This is a full-time position where you will be the voice of our company, providing exceptional support to our customers through inbound and outbound calls. As a Customer Service Representative, you will play a vital role in building strong customer relationships, resolving queries efficiently, and representing our brand values with professionalism and enthusiasm.

This position is instrumental in ensuring customer satisfaction and loyalty, directly contributing to the success and reputation of Sitro Group Australia.

Key responsibilities

- Handling inbound customer enquiries via telephone in a professional and courteous manner

- Providing accurate information about products and services to address customer questions and concerns

- Processing customer requests, orders, and transactions whilst maintaining accuracy and attention to detail

- Documenting customer interactions and maintaining detailed records in our systems

- Resolving customer complaints and issues promptly, working towards satisfactory outcomes

- Following established procedures and quality standards to ensure consistent service delivery

- Identifying opportunities to upsell or cross-sell products and services where appropriate

- Collaborating with other team members and departments to resolve complex issues

- Meeting performance targets including call handling time, customer satisfaction ratings and sales goals

- Staying informed about company products, services, policies and procedures through ongoing training

What we're looking for

- Excellent verbal communication skills with the ability to articulate clearly and professionally

- Strong listening skills and empathy when dealing with customer concerns

- High level of customer service orientation with a genuine desire to help customers

- Ability to multitask effectively and manage time efficiently in a fast-paced environment





- Proficiency with computer systems and customer relationship management (CRM) software

- Problem-solving abilities with sound judgement in resolving customer issues

- Patience and resilience when handling challenging situations or difficult customers
- A positive attitude, reliability and commitment to meeting performance expectations

- Previous customer service experience is highly desirable

- Flexibility to adapt to changing priorities and business needs

What we offer

Sitro Group Australia is committed to creating a supportive and engaging workplace where our employees can thrive.

We offer ongoing professional development and training opportunities to help you advance your career. Our team environment is team-oriented and inclusive, where your contributions are valued and recognised. We provide access to employee assistance programmes and promote a healthy work-life balance. Our location in Mount Waverley is easily accessible with convenient parking facilities. We believe in rewarding hard work and dedication with performance incentives and opportunities for career progression within our organisation.

About us

Sitro Group Australia is a dynamic and customer-focused organisation committed to delivering high-quality products and services to our clients across Australia. With a strong reputation for excellence and innovation, we pride ourselves on building lasting relationships with our customers through outstanding service and support. Our team is dedicated to continuous improvement and creating a positive workplace culture where employees are empowered to succeed.

At Sitro Group

Australia, we value integrity, professionalism and a genuine commitment to customer satisfaction in everything we do.

Apply now

If you are a customer-focused individual with excellent communication skills and a passion for providing outstanding service, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role. Join the Sitro Group Australia team and make a real difference in our customers' experience.

📌 Customer Service Representative (Mount Waverley)
🏢 Sitro Group Australia
📍 Mount Waverley