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/n What will you do?/n

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- Supporting IT equipment in large corporate environment

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- Desktop/laptop tech support (Mac and PC)

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- Windows 7/10 operating systems

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- Support mobile devices, printers, scanners, wireless, VPN, etc.

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- IMAC Support - IT equipment Install/Move/Add/Change

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- Maintain repairs, spare parts, and components

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- Research and troubleshoot problems

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- Maintain system configurations and documentation

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- Track and resolve customer incidents and requests through the client's ticketing tool

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- Troubleshoot and resolve hardware and software issues for Windows devices

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- Backup, restoration, and migration of user data

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- Smart Hands support with networking, server, and telecommunications technologies

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- Printer and peripheral device support

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- Inventory management of IT assets including asset auditing

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- Ability to research and follow appropriate KB articles

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- Ability to work on-call and other after-hours support needs

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- May provide Executive support

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- Various other tasks associated with deskside services

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- May need to be available to provide support at other client locations as needed

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- Other duties as assigned

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/n What do you need to succeed?/n

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- High School Diploma (required)

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- 2+ years of experience working in a Managed Service Environment. /n /n /n
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones,



AV Conferencing Systems, Printers and PC hardware

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- Deskside / Desktop / End User Computer experience, ideally in a corporate workplace

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- Able to uphold a positive attitude at all times, even under stressful conditions

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- Experience supporting remote facilities and users

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- Excellent verbal and written communication skills

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- High level of professionalism and strong personal interaction skills

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- Ability to perform in-depth research and troubleshooting for complex technical issues

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- Ability to prioritize and complete all work tasks with minimal supervision

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- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

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- Ability and willingness to learn new technologies

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- Proven ability to handle challenging, rapid-response user support

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- Proven ability to balance, prioritize and organize multiple tasks

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/n Desired Characteristics/n

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- A+ Certification

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- Microsoft Certified Professional (MCP)

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- ITIL Foundations

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- Lean Six Sigma

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/n Applicants must be an Australian Citizen or Australian Permanent Resident. This role is not available to candidates working in Australia on a temporary visa, and visa sponsorship is not available. /n

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/n This is a fully onsite position. Working from home or hybrid working arrangements are not available as part of this role./n

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📌 Deskside Technician I (Sydney)
🏢 Stefanini Group
📍 Sydney