Initial 3 months Contract

Prat Time ( 3 days a week)

$400 plus GST ( ACN Contract)

As part of the service desk team, you will be responsible for providing support to employees. This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and ,providing workarounds.

Environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions

Skills:

2-5 years of experience in service desk support for windows ecosystem, software,

and hardware troubleshooting for end users.

- Experience in Service Desk (remote supporting users using tools such as Microsoft





System Center Configuration Manager (SCCM), Quick Assist...).
- Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room

(MTR), Office 365 – Outlook, Excel, Teams…).
- Experience in the usage of service desk ticketing system to handle incidents and requests.
- Solid analytical skills and productive problem solving
- Willingness to learn continuously.
- Good Communication skills (ie. internal stakeholders and external stakeholders such as presenting ideas and communication with vendor support.)

📌 Desktop Support Engineer (Sydney)
🏢 Synechron
📍 Sydney