Desktop Support Engineer – IT Services A Perth organisation is looking for an experienced Desktop Support Engineer to join its IT team on an initial 12-month contract. You’ll provide hands-on onsite support and help keep users running smoothly in a modern Microsoft environment.

This role suits a service-minded support professional who likes fixing problems face to face and wants to build on their skills in endpoint management, identity and cloud collaboration tools.

WHAT’S ON OFFER

- Initial 12-month contract
- $480 per day, inclusive of superannuation
- Minimum 30 hours per week, onsite
- Up-to-date Microsoft cloud environment
- Exposure to project and improvement work
- Collaborative, supportive team environment

THE ROLE Working within the IT support function, you’ll handle day-to-day technical support for end users, from first contact through to resolution. You’ll also contribute to wider improvement and project activities as needed.

Key responsibilities include

- Providing first and second level onsite technical support to end users
- Diagnosing and resolving desktop, device and Microsoft 365 issues, logging all work through a ticketing system
- Escalating complex issues to the appropriate technical teams
- Supporting device management activities, including enrolment, policy and application issues
- Managing user accounts, groups and access requests
- Supporting email, file storage and collaboration tools so users stay productive
- Setting up and troubleshooting printers, scanners and other peripherals




- Restoring files and data for users when required
- Assisting with project work such as device rollouts, onboarding and system upgrades
- Keeping support documentation and knowledge articles up to date
- Working independently while building strong relationships with colleagues and stakeholders

THE COMPANY Our client is a well-established Perth-based organisation committed to delivering reliable, user-focused technology services. They offer a professional and supportive workplace, with a team that values quality service and continuous improvement.

SKILLS & EXPERIENCE

- 2+ years in a desktop support or service desk role within a Microsoft environment
- Experience with Active Directory and Entra ID user and access administration
- Strong Windows troubleshooting skills; Intune experience highly regarded
- Experience supporting Microsoft 365 applications, including Exchange Online, SharePoint, OneDrive and Teams
- Working knowledge of endpoint security and device compliance concepts
- Understanding of core networking, including DNS and DHCP
- Basic PowerShell or scripting knowledge (desirable)
- Excellent communication and customer service skills
- Ability to prioritise and manage multiple requests

Please note: To be considered, you must hold full working rights in Australia. To apply, click the link to submit your CV in Word format, or email [email protected].

Only suitable candidates will be contacted.

📌 Desktop Support Engineer – IT Services (Perth)
🏢 Full Circle Partners
📍 Perth