- Drive nationwide engagement strategy for our rapidly growing online operations network
- Total creative freedom to shape culture through video, visual storytelling, and interactive tools
- High-impact role connecting store, distribution, and support office leaders nationwide

The Opportunity

Lead our national online team engagement strategy, driving culture, comms, and wellbeing across fulfillment centres, stores, and support offices.

You will turn operational priorities into engaging content, craft clear templates for leaders, and amplify the voices of our frontline teams. From creating dynamic videos and infographics to managing agile response comms and national awards, you will ensure our eCom teams stay informed, connected, and supported every day.

What you’ll do:

- Execute the national eCom communication strategy across safety, wellbeing, efficiency, and growth.
- Create high-impact videos, infographics, presentations, and templates that make complex operational info simple for leaders and teams.
- Partner with business leaders to build and roll out national engagement, diversity, and wellbeing initiatives.
- Manage fast-turnaround, tactical comms to support eCom Operations during urgent operational changes.
- Amplify real customer and team stories across stores, fulfilment centres, and support offices to drive brand advocacy.

What you’ll bring

- Proven background in internal communications, team engagement, or operational change.
- Hands-on design and multimedia skills (Canva, PowerPoint, basic video editing) with the ability to turn data and pain points into clear visual storytelling.
- High agility to bounce between strategic planning and fast-moving, ad-hoc operational comms.
- Excellent stakeholder skills to collaborate with, guide,



and influence leaders across all levels of the business.

What you’ll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward excellent work:

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder App and access to our partner Grace Papers for support on managing your career while balancing family commitments
- Attractive remuneration package, including base salary, performance-based incentive schemes and motor vehicle allowance.

Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Req ID 126611 Date posted 06-Nov-2026 Brand Woolworths Group Team Retail Operations Employment type Full-time Location New South Wales, 2010

📌 eCom Team Engagement Lead (New South Wales)
🏢 Woolworths Group
📍 New South Wales