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28th October, 2026/n Make every click count at Adore Beauty. /n At Adore Beauty, we’re Australia’s longest-running online beauty retailer, home to 250+ global brands and more than 13,000 products. We’re beauty obsessed, customer-first and always looking for smarter ways to make shopping with us even better. /n We’re looking for an eCommerce Trade Manager to join our Digital team on a 12-month maternity leave contract, taking ownership of how our website trades, performs and evolves. /n Reporting to our Chief Digital Officer, you’ll lead a small eCommerce team and work closely with Marketing, Merchandise, Planning, CX, Product and Technology to create an exceptional customer experience while delivering strong commercial outcomes. /n This is a hands-on eCommerce trading role with a broad remit across onsite merchandising, conversion, customer experience, analytics, promotions and campaign execution. You’ll be the go-to expert for our onsite experience and eCommerce tools, making sure our digital storefront is working brilliantly every day.

Own the eCommerce experience

Own the day-to-day trading and performance of our website, making sure our virtual store is working hard for our customers and our business. /n /n

- Use data and customer insights to improve how customers discover, shop and buy.

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- Own key onsite tools including search, merchandising, promotions, product content, navigation and reviews.

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- Build landing pages and collections that bring campaigns and products to life.

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- Continuously optimise the onsite experience to help customers find what they’re looking for.

/n /n Trade with a commercial mindset/n

/n Bring a commercial lens to everything you do, turning performance data into insights and actions that drive eCommerce growth./n

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- Partner with the CDO and wider teams to forecast performance and track results.

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- Turn data and analytics into clear, actionable insights and recommendations.

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- Have a voice in our promotional and campaign calendar, ensuring onsite activity delivers commercially.

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- Share learnings and outcomes to shape future eCommerce activity.

/n /n Optimise conversion/n

/n Lead our CRO agenda and look for smarter ways to remove friction and make the customer journey easier./n

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- Identify opportunities across the customer funnel to improve conversion.

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- Use A/B testing, analytics and customer insights to test, learn and optimise.

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- Monitor performance and translate findings into practical improvements.

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- Share learnings across the business to inform future activity.

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Make campaigns happen/n

/n Work closely with Marketing and Retail Marketing to bring campaigns, promotions and NPD launches to life onsite./n

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- Configure and test promotional codes, GWPs, Goodie Bags and other offers.

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- Ensure campaigns, content and promotions are accurately implemented and ready to launch.

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- Troubleshoot issues ahead of launch and resolve onsite challenges quickly.

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- Review campaign performance and identify opportunities to improve.

/n /n Make things work better/n

/n Look beyond the day-to-day to find better, smarter ways of working across the eCommerce function./n

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- Understand root causes and develop practical solutions to ongoing issues.

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- Improve processes, automation, training and ways of working.

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- Partner with Product and Technology on site improvements, enhancements and the eCommerce roadmap.

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- Help build more scalable and productive eCommerce ways of working.

/n /n Lead and collaborate/n

/n Lead a small eCommerce team while working closely with teams across Adore to deliver a seamless customer experience./n

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- Build capability, confidence and ownership across the eCommerce team.

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- Work cross-functionally with Marketing, Merchandise, Planning, CX, Product and Technology.

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- Simplify complex ideas and build buy-in across different teams.

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- Help teams confidently use our eCommerce tools and processes.

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/n You’ll be collaborative, resilient and comfortable working in a fast-paced environment where things are constantly evolving. Most importantly, you’ll be someone who enjoys getting into the detail, finding the opportunity and making things better./n

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Why Adore?/n

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/n You’ll join a passionate, fast-moving team where beauty, technology, data and customer experience come together every day./n

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/n As part of our Digital team, you’ll have the opportunity to make a genuine impact across one of Australia’s most recognised online beauty businesses, working with a broad range of teams and helping deliver brilliant digital experiences for our customers./n

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You’ll also get:/n

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- 40% staff discount, plus additional brand and partner discounts

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- Hybrid working from our St Kilda Road Support Office

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- Learning and development opportunities

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- The chance to work alongside a passionate team of beauty lovers, digital thinkers and customer champions

/n Ready to make an impact? If you’re an eCommerce leader who loves the combination of commercial trading, customer experience, data and problem solving, we’d love to hear from you./n /n

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📌 Ecommerce Trade Manager (Melbourne)
🏢 Adore Beauty
📍 Melbourne