Hours: 37.5 hours per week About the Opportunity/n We are looking for an experienced Desktop Support Engineer / End User Support Technician to join a large enterprise technology environment in Brisbane on a 12-month contract. /n This is a hands-on, onsite support role where you'll be responsible for delivering Level 1/2 technical support, troubleshooting end-user issues and maintaining workplace IT systems. /n You'll be a key point of contact for onsite IT support, so we're looking for someone who is technically confident, proactive and comfortable working independently with minimal supervision. Key Responsibilities/n /n
- /n Provide Level 1/2 desktop and end-user support across Windows environments. /n
- /n Troubleshoot hardware, software, network connectivity and peripheral issues. /n
- /n Install, configure and maintain desktops, laptops, mobile devices and IT equipment. /n
- /n Manage incidents and service requests through ITSM ticketing systems. /n
- /n Support user onboarding, workstation setup and IT equipment deployments. /n
- /n Assist with basic networking, LAN connectivity and video conferencing equipment. /n
- /n Perform routine maintenance, system upgrades and software installations. /n
- /n Maintain IT asset records, technical documentation and support procedures. /n
- /n Collaborate with internal IT teams to resolve complex technical issues. /n
- /n Provide occasional support to other sites when required. /n About You/n /n
- /n Active NV1 Security Clearance – Mandatory. /n
- /n Australian Citizenship – Mandatory. /n
- /n Ability to meet applicable ITAR requirements. /n
- /n Minimum 2 years' experience in desktop support, IT support or a similar technical role, with broader IT experience highly regarded. /n
- /n Strong troubleshooting experience with Windows 10/11, laptops, desktops and peripherals. /n
- /n Experience using ServiceNow or similar ticketing systems. /n
- /n Good understanding of networking fundamentals, including LAN and Ethernet. /n
- /n Excellent communication, customer service and problem-solving skills. /n
- /n Ability to manage your own workload and work autonomously. /n
- /n Current driver's licence and access to your own vehicle. /n
- /n Willingness to travel to other sites when required. /n What's on Offer?/n /n
- /n 12-month contract opportunity. /n
- /n $45-48 per hour inclusive of superannuation. /n
- /n Brisbane CBD location. /n
- /n Prospect to work within a large, established enterprise IT environment. /n
- /n Hands-on role with exposure to a broad range of end-user technologies. /n
- /n Mileage reimbursement for approved work-related travel. /n Interested?/n If you're an experienced Desktop Support Engineer with an active NV1 clearance and are looking for your next contract opportunity in Brisbane, we'd love to hear from you. /n Apply now or get in touch for a confidential discussion. /n Please note: Australian Citizenship, active NV1 security clearance and compliance with applicable security requirements are essential for this position. Pre-employment checks will apply. /n
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📌 End User Support Technician Level 1/2 - Brisbane
🏢 The Onset
📍 Brisbane
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