About the Role The Centre of Professional Learning & Education (Cple) is the Registered Training Organisation (RTO) of Communities at Work, delivering nationally recognised vocational education and training that supports workforce development across the ACT region. The Enrolments & Student Support Officer plays a key role within the RTO team, supporting students and employers throughout the enrolment, onboarding and learning journey.

The Enrolments & Student Support Officer is responsible for the administration and coordination of Cple’s centralised student enquiry, enrolment, onboarding and commencement functions. The position operates with limited guidance within established regulatory, funding and organisational requirements and is responsible for providing advice to students and employers regarding enrolment requirements, maintaining the integrity of student records, coordinating student support processes and contributing to compliant RTO operations and positive student outcomes.

This role is offered on a part time basis, working 30.5 hours per week.

Duties

- Administer and coordinate Cple’s centralised student enquiry, enrolment, onboarding and commencement processes.
- Provide information and advice to prospective students, current students and employers regarding entry requirements, enrolment processes, funding arrangements, course requirements, support services and administrative procedures.
- Assess enrolment documentation for completeness, eligibility and compliance with organisational, funding and regulatory requirements and resolve routine enrolment issues
- Coordinate student inductions, training plans and commencement activities.
- Maintain accurate student, employer, enrolment, funding and training records within relevant student management systems.




- Prepare routine reports regarding enrolments, commencements, completions, withdrawals and student activity as required.
- Monitor enrolment trends, student progression and administrative workflow issues and identify opportunities for continuous improvement.
- Support student retention by coordinating administrative support and referral processes throughout the student journey.
- Coordinate employer liaison activities relating to student enrolments, work-based learning arrangements and training plans.
- Escalate complex compliance, funding, eligibility or student support matters to the RTO Compliance Officer or RTO Manager as required.
- Provide operational support and business continuity coverage across RTO administration, compliance and student support functions.

What We Need From You

- Experience within a Registered Training Organisation
- Knowledge of vocational education and training funding and compliance requirements
- Knowledge of Standards for RTOs and student management systems
- Demonstrated experience in administration, enrolment coordination, customer service or student support functions
- Demonstrated ability to interpret and apply policies, procedures and regulatory requirements
- Well-developed organisational, administrative and record management skills with strong attention to detail




- Demonstrated ability to manage competing priorities and maintain accurate records across multiple systems
- Strong written and verbal communication skills with the ability to support a wide range of stakeholders
- Current driver’s licence
- Current Working with Vulnerable People card

Desirable

- Relevant ‘Training & Assessment Credentials’ outlined in 1A of the Standards for RTOs 2025 Credentials Policy (or willingness to obtain)
- Qualification or demonstrated vocational knowledge within Early Childhood Education and Care
- Demonstrated experience using databases, student management systems or other business information systems
- Benefits for You
- Make a difference and change lives in the Canberra community as part of Canberra's largest community organisation.
- Join an inclusive and friendly workplace, where people are at the heart of everything.
- Enjoy healthy living with our active lifestyle & healthy activity programs and reimbursements (including remedial massages, annual flu vaccination and more).
- Receive guidance and support for mental health through our Employee Assistance Program.
- Accrue paid leave - 14.5 days sick leave and 20.5 days annual leave per year (pro-rata for part time).

How to Apply Click APPLY and ensure to include a current resume and a maximum two-page pitch addressing the selection criteria. Please contact the HR Services and Recruitment team on 6293 6200 for a confidential discussion.

Applications close on Thursday 12 November 2026.

We reserve the right to close the job early once the position has been filled.

Communities at Work encourages Aboriginal and Torres Strait Islander people, young people, mature-aged workers, people with disabilities and people from culturally diverse backgrounds to apply for our roles.

📌 Enrolments and Student Support Officer (Canberra)
🏢 Communities@Work
📍 Canberra