Overview of the Role The Team Leader plays a key leadership role in supporting the day-to-day operations of Hillview SIL, Woy Woy. Working closely with the Unit Manager, this position is responsible for providing guidance, mentoring, and operational support to staff while ensuring high-quality, person-centred supports are delivered to participants in line with the NDIS Practice Standards.

The successful applicant will assist in leading a positive team culture, maintaining staffing continuity, supporting participant outcomes, and ensuring compliance with organisational policies, safety standards, and legislative requirements. This role requires a proactive leader who can confidently step into operational leadership responsibilities, while promoting continuous improvement, staff development, and excellent service delivery

Key Responsibilities

Leadership & Staff Management

- Support the Unit Manager in ensuring the smooth and efficient daily operations of the house.
- Provide leadership, mentoring, and ongoing support to staff.
- Conduct regular supervisions, performance appraisals, and contribute to staff development plans.
- Assume team leadership responsibilities when the Unit Manager is on leave.
- Assist with staff inductions to ensure a solid onboarding experience.
- Provide leadership and support to both employees and participants.
- Drive accountability and performance across the team in partnership with the Unit Manager
- Oversee workforce planning, roster integrity, and fatigue management
- Ensure service continuity through proactive management of vacancies and absences
- Champion person-centred practice through implementation of support plans, BSPs and MMPs
- Uphold a strong safety and reporting culture across incidents, accidents, and hazards




- Safeguard medication governance across storage, administration, and documentation
- Maintain audit-ready participant documentation, progress notes, and shift records

Roster & Scheduling

- Collaborate with the rostering team to maintain adequate staff coverage and continuity of care.

Participant Support & Wellbeing

- Ensure participants are supported to achieve their goals under the NDIS framework, promoting independence and quality of life.
- Oversee implementation of person-centred active support.
- Uphold participant rights and ensure all supports are delivered in line with the NDIS Practice Standards.

Safety & Compliance

- Support the Unit Manager in maintaining compliance with CCLO policies and procedures, WHS, EEO, and Anti-Discrimination legislation.
- Coordinate with the Property Team to ensure timely maintenance and a safe, well-maintained environment.
- Implement and monitor safety protocols, conduct emergency drills, and support WHS compliance.

Administration & Financial Support

- Assist the Unit Manager with household-related financial administration tasks.
- Ensure accurate and timely reporting as required by senior management.

Continuous Improvement

- Contribute to a culture of continuous improvement and innovation within the team.
- Identify and escalate risks appropriately, using sound judgment and a proactive approach.

Other Duties





- Undertake additional responsibilities as directed by Senior Management in alignment with organisational needs.

Key Attributes

- Commitment to delivering high-quality, person-centred supports in alignment with the NDIS Quality and Safeguards Framework.
- Strong interpersonal and relationship-building skills.
- Effective communicator with the ability to write reports, interpret data, and represent CCLO professionally.
- Skilled in decision-making, planning, delegation, and time management.
- Calm, decisive, and responsive in high-pressure situations

Qualifications & Experience Required

- Minimum 2 years’ experience in the disability or community services sector with strong knowledge of knowledge of ROC and managing rostering.
- Certificate IV in Disability, Community Services, Social Work, or equivalent; or willingness to obtain.
- Experience in staff leadership or team coordination preferred.
- Demonstrated understanding of the NDIS Act, Practice Standards, and participant rights.

Mandatory Requirements

- NDIS Worker Screening Check
- Working with Children Check
- First Aid & CPR Certification
- Current unrestricted NSW Driver’s Licence

Essential Skills

- Strong written and verbal communication
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Excellent time management and organisational skills
- Team-oriented with demonstrated initiative and sound professional judgment
- Commitment to always presenting CCLO professionally
- Thoughtful judgement and sound risk awareness
- Calm, considered judgement and strong risk awareness

How to Apply Please email your resume together with a covering letter detailing why you would be a suitable candidate for this position to:

[email protected]

📌 EXPERIENCED SUPPORTED INDEPENDENT LIVING (SIL) TEAM LEADER (Woy Woy)
🏢 Central Coast Living Options
📍 Woy Woy