Field Service Engineer

Adelaide Based | High-End Life Science Instrumentation

About Decode Science

Decode Science is one of Australia's leading distributors of cutting-edge life science and diagnostic tools, partnering with world-class brands to deliver transformative multi-omics technologies to research institutions, biotechnology companies, and clinical diagnostics organisations across Australia.

As a result of sustained market growth, we are seeking an experienced Field Service Engineer to support our growing instrumentation portfolio across Adelaidee and nationally. This newly created role offers a rare opportunity to work with leading-edge instrumentation from globally recognised brands including:

- Akoya Biosciences — Pioneer in spatial biology, enabling researchers to visualise protein expression in precise tissue context
- Bruker — Global leader in cellular analysis for antibody development and research applications
- MGI — Established provider of laboratory automation and next-generation sequencing platforms, with compelling advantages in cost-per-base throughput
- Quanterix — Developer of the revolutionary Simoa ultra-sensitive biomarker detection platform, enabling breakthrough discoveries in neurology, oncology, and infectious disease The Role

Reporting to the General Manager, you will play a pivotal role in delivering post-sales technical support and field-based service to our customer base across research institutes, diagnostic laboratories, and universities.

This role offers continuous opportunities for professional growth and expanded responsibility as our footprint grows and new market opportunities emerge in the rapidly advancing multi-omics sector.

Key Responsibilities

Installation & Commissioning

- Install, configure, and qualify instruments at customer sites, including IQ/OQ/PQ documentation where required
- Conduct site assessments prior to installation to ensure readiness

Technical Support & Troubleshooting

- Provide timely on-site and remote technical support to diagnose and resolve instrument faults, escalating to manufacturer technical teams where required
- Troubleshoot hardware, software, fluidics, and optics issues across a complex, multi-brand portfolio
- Carry out scheduled preventive maintenance visits to maximise instrument uptime

Customer Training & Onboarding





- Train end users on instrument operation, routine maintenance, and basic troubleshooting
- Deliver clear technical guidance to scientists and lab managers with varying levels of technical expertise

Documentation & Compliance

- Maintain accurate service records, calibration logs, and field service reports in line with quality and regulatory standards
- Work effectively in ISO-regulated laboratory environments

Relationship & Account Management

- Build and maintain strong, trusted relationships with key customer contacts across the assigned territory
- Identify opportunities to recommend service contracts, instrument upgrades, or consumable solutions that add genuine value for customers
- Gather and relay customer feedback to internal sales, applications, and product teams

Collaboration & Escalation

- Collaborate closely with application specialists, sales teams, and manufacturer technical support
- Participate in product launches, beta evaluations, and pre-sales demonstrations where required

Territory & Logistics

- Manage your own schedule and field activities efficiently across the Adelaide metro area and broader territory
- Travel interstate as required (estimated 15–20% of time for interstate travel, in addition to regular Adelaide based customer visits)
- Maintain tools, and spare parts inventory to required standards

What You'll Bring

Qualifications & Technical Background

- Degree in engineering, biomedical science, applied science, or a related discipline — or equivalent demonstrated experience
- Proven track record as a field service engineer or applications specialist in the life science tools or medical technology sector
- Hands-on experience with complex instrumentation that combines automation, microfluidics, microscopy, software, and computation
- Research or applications experience in proteomics, genomics, spatial biology, or related multi-omics technologies highly regarded
- Familiarity with regulated laboratory environments (GMP, GLP, ISO)



and associated documentation requirements
- Full, clean Australian driver's licence

Problem-Solving & Technical Aptitude

- Robust analytical and diagnostic troubleshooting skills — methodical and systematic in approach
- Comfortable handling complex, unfamiliar technical situations independently and under pressure
- Technically curious, with a genuine desire to understand how instruments work at a deep level

Communication & Customer Presence

- Outstanding ability to communicate technical concepts clearly to audiences with varying levels of expertise
- Confident and engaging professional presence with a genuine commitment to customer satisfaction
- Experience managing challenging situations or customer escalations constructively and calmly

Organisation & Self-Management

- Highly organised with robust time management skills and the ability to prioritise a busy, varied schedule across a territory
- Proactive, self-motivated, and able to work effectively with minimal direct supervision
- Adaptable and flexible — comfortable with changing priorities, travel demands, and the pace of a growing business
- Conscientious with administrative responsibilities including service reporting, parts ordering, and CRM updates

What We Offer

Decode Science is committed to supporting our team members with:

- Competitive remuneration package commensurate with experience, including base salary, performance-based incentives, car allowance, and superannuation
- Comprehensive leave entitlements including community volunteer leave
- Extensive technical training on cutting-edge technologies from world-class manufacturers
- Ongoing professional development with access to leadership development programs and business training
- Full technology package including laptop and mobile phone
- The opportunity to represent genuinely differentiated, creative technologies that are advancing scientific discovery globally

How to Apply To learn more about Decode Science and our portfolio, visit decodescience.com.au To apply, please submit your CV and a brief cover letter outlining your relevant experience and why this role appeals to you.

For a confidential discussion about the role, please contact:

Josh Warburton

Managing Director, Decode Science

@decodescience.com.au

📌 Field Service Engineer (Adelaide)
🏢 Decode Science
📍 Adelaide