This position is responsible for being the first point of contact for all customer requests. The role is also responsible for pro-actively managing and reviewing the portfolio of customers allocated and seek opportunities to maximise business renewal and organic growth. It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers’ needs.

Job Requirements

- Previous experience in a customer service role
- Business acumen and commercials awareness
- Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
- Effective communicator both verbally in writing, including positive listening and probing skills
- Critically analyses information and resolves problems through to complete resolution in a timely and effective manner
- Proficient skills in Microsoft Office (Excel, Word)
- High attention to detail

Job Responsibilities

- Manage a portfolio of customers, acting as the primary day-to-day contact for fleet management enquiries and ensuring contractual obligations and KPIs are met.
- Build strong client relationships,



identify opportunities for retention, revenue growth and additional products and services.
- Proactively review fleet performance and reporting to identify cost savings, utilisation improvements and fleet optimisation opportunities.
- Prepare and manage vehicle quotations, ensuring timely follow-up and accurate reporting of outcomes.
- Proactively manage upcoming vehicle terminations and restructures in line with best-practice fleet management.
- Partner with the Relationship Manager to develop client strategies, support regular client engagement and deliver initiatives that add value.

Job Benefits

- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program

📌 Fleet Manager (Perth)
🏢 SG Fleet AU
📍 Perth