MTP Services is seeking an experienced Formal Messaging System Administrator to support the operation and maintenance of a secure enterprise messaging workplace within a Federal Government department.

This opportunity will see you play an important role in ensuring secure messaging systems operate efficiently, supporting user access management, system configurations, message distribution and operational support activities.

Working within a small ICT team, you will assist with maintaining system reliability, resolving technical issues and ensuring compliance with security and governance requirements.

Key Responsibilities

- Administer and maintain secure messaging systems, including user accounts, profiles, directory services and access permissions.
- Manage distribution lists, group addresses, topic subscriptions and organisational structures.
- Configure and maintain system access controls, including Need-to-Know (NTK) permissions and security assignments.
- Support secure messaging operations, including message exchange and transfers between interconnected systems.
- Manage Level 2 support requests, troubleshoot system issues and coordinate technical resolutions.
- Maintain messaging configurations supporting executive and senior leadership communications.
- Conduct periodic audits of user access, distribution lists and system configurations.
- Ensure compliance with information security policies, classification requirements and governance procedures.
- Develop and maintain Standard Operating Procedures (SOPs), operational documentation and reporting.




- Provide technical and procedural guidance to internal users and stakeholders.
- Identify opportunities to improve system processes, operational efficiency and service delivery.

Essential Skills & Experience

- Demonstrated experience administering secure messaging platforms or comparable enterprise systems.
- Strong experience managing user accounts, access controls, distribution lists and system configurations.
- Understanding of messaging operations, message distribution processes and communication workflows.
- Experience supporting web-based messaging or communication platforms.
- Ability to troubleshoot system issues, manage incidents and coordinate resolutions with technical teams.
- Strong understanding of secure system operations, information handling and access management.
- Excellent communication, stakeholder engagement and problem-solving skills.
- Ability to work independently and manage competing priorities within a secure ICT environment.

Desirable Experience

- Experience using ICT service management and incident management tools.
- Experience managing organisational structures and position configurations within enterprise systems.
- Knowledge of information security frameworks, classification principles and secure access requirements.
- Experience developing SOPs, technical documentation and operational guidance.

Security Clearance Applicants must hold an active NV2 Australian Government Security Clearance to be considered for this opportunity.

For further information - please reach out to [email protected]

📌 Formal Messaging System Administrator (Canberra)
🏢 MTP Services
📍 Canberra